Project Manager - ServiceNow (ITSM)

Precision Sourcing Australia; Sydney; Hybrid; AUD 160,000 - 209,000; Full time

Job summary

Precision Sourcing Australia is seeking an experienced Project Manager for a 9-month initial contract in Sydney, working 3–4 days per week in the CBD office. Start ASAP with a very urgent need.

You will lead a range of business and technology initiatives, uplift project governance, and deliver projects end-to-end in a developing delivery environment. The role suits a hands-on PM comfortable in a less structured setup, building processes as needed and engaging confidently with both technical and

Qualifications

• Experience delivering ServiceNow builds (ITSM)
• Experience in project governance, delivery frameworks, or PMO uplift
• Strong stakeholder management and ability to influence senior stakeholders
• Excellent communication across business and technical teams
• Experience in less-structured or evolving delivery environments
• Proficient in Jira planning and tracking
• Jira administration experience is a plus
• Exposure to IT infrastructure delivery projects is beneficial
• Ability to manage multiple priorities autonomously

Responsibilities

• Define and implement demand management frameworks across the organisation
• Develop and uplift project delivery frameworks, governance processes, and delivery standards
• Create project briefs, delivery plans, timelines, and key project documentation
• Manage end-to-end projects to ensure on-time delivery
• Maintain and track project plans in Jira within a waterfall delivery context
• Coordinate stakeholders across business and technology teams
• Provide project reporting, risk management and governance support
• Drive accountability and escalate as needed
• Contribute to continuous improvement of project delivery practices

Skills

Stakeholder management

Communication

Project governance

Delivery frameworks

Autonomy

Tools

Jira

ServiceNow

Job description

Project Manager - 9 months initial contract - Sydney

Location: Sydney (3-4 days per week in CBD office)

Start date: ASAP - very urgent

Rate: $1000 per day inc super

Working rights: must be based in Australia and have full working rights

About

We are partnering with an organisation seeking an experienced Project Manager to support the uplift of project delivery capability and lead a range of business and technology initiatives. This role will play a key part in helping shape project governance and demand management practices, while also delivering projects end-to-end within a developing delivery environment.

This opportunity would suit a hands-on Project Manager who is comfortable working in a less structured environment, can build processes where needed and has the ability to engage confidently with both technical and business stakeholders.

Responsibilities

• Assist in defining and implementing demand management frameworks across the organisation
• Support the development and uplift of project delivery frameworks, governance processes, and delivery standards
• Develop project briefs, delivery plans, timelines, and key project documentation
• Manage projects end-to-end, ensuring delivery outcomes are achieved within agreed timelines
• Build, maintain, and track project plans within Jira in a predominantly waterfall delivery environment
• Coordinate stakeholders across business and technology teams to ensure alignment and delivery progress
• Provide project reporting, risk management, and governance support
• Drive accountability across stakeholders and manage upwards where required
• Contribute to continuous improvement initiatives across project delivery practices

Requirements

• Experience in delivering ServiceNow builds from scratch, ideally across ITSM
• Experience working across project governance, delivery frameworks, or PMO uplift initiatives
• Strong stakeholder management skills, including the ability to influence senior stakeholders and hold teams accountable
• Excellent communication skills with the ability to engage across both business and technical teams
• Experience working within less structured or evolving delivery environments
• Previous experience using Jira for project planning and tracking
• Jira administration experience would be highly regarded
• Exposure to technology projects, particularly IT infrastructure delivery, would be beneficial
• Ability to work across multiple priorities and operate autonomously

Why Apply?

• Opportunity to play a key role in shaping project delivery capability and governance frameworks
• Broad end-to-end project ownership across business and technology initiatives
• Collaborative environment with exposure to senior stakeholders
• Opportunity to join a growing and evolving delivery function where you can make a genuine impactFlexible and hands-on role suited to someone who enjoys building structure and driving outcomes