ITSM PMO Coordinator | ITIL 4 & Governance

Accenture Global; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Flexible Work Arrangements

Structured career development program

Job summary

Accenture in Sydney seeks a highly motivated ITSM PMO Support Analyst to bolster ITSM project delivery and PMO governance. You will coordinate tasks, track milestones, and ensure PMO standards are followed while enabling efficient project reporting and documentation.

The ideal candidate has ITIL 4 Foundation and proven program management or ITSM experience, with strong organizational and communication skills to manage multiple priorities in a fast-paced environment.

Qualifications

• Proven experience in program management or ITSM-related roles.
• ITIL 4 Foundation Certification (or willingness to obtain).
• Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to prepare professional reports and presentations.
• Proficiency in project management tools and software is an advantage.

Responsibilities

• Program Management and ITIL 4 Foundation Certification Process Design: Contribute to the design and implementation of ITIL 4 Foundation certification processes to enhance program management capabilities.
• Project Coordination: Support the delivery of ITSM projects by coordinating tasks, tracking milestones, and maintaining comprehensive project documentation.
• Governance Activities: Assist with governance-related activities, including the preparation of slide decks, reporting packs, and ensuring compliance with PMO standards and guidelines.
• Workstream Monitoring: Monitor the progress of ITSM workstreams, identifying and escalating risks or delays to the PMO Lead or Project Manager as necessary.

Skills

Program management

ITSM

ITIL 4 Foundation

Organizational skills

Communication

Tools

Project management tools

Job description

Accenture in Sydney seeks a highly motivated ITSM PMO Support Analyst to bolster ITSM project delivery and PMO governance. You will coordinate tasks, track milestones, and ensure PMO standards are followed while enabling efficient project reporting and documentation.

The ideal candidate has ITIL 4 Foundation and proven program management or ITSM experience, with strong organizational and communication skills to manage multiple priorities in a fast-paced environment.