Servicenow Itom Consultant

Accenture Global; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Career breaks (long/short-term)

Career development program

Local and international career opps

Family Inclusive Workplace

Flexible work arrangements

Diversity & Inclusion recognition

Job summary

Accenture in Melbourne seeks a skilled ServiceNow ITOM Consultant to lead design, development and implementation of IT Operations Management solutions on the ServiceNow platform. The role focuses on automating and improving visibility into infrastructure, services and dependencies via Discovery, Service Mapping, Event Management, and CMDB.

You will configure MID Servers, dashboards, health rules, and integrations with tools, while mentoring clients and teams. CSA is required; CIS-ITOM preferred.

Qualifications

• 3+ years hands-on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery, Service Mapping and Event Management.
• Solid understanding of network, infrastructure, cloud, and hybrid environments.
• Experience with MID Server configuration & troubleshooting.
• Proficiency in JavaScript, ServiceNow APIs, and Flow Designer.
• CSA certified; CIS-ITOM preferred.
• Data modeling and CMDB health maintenance skills.
• Excellent analytical, communication and client-facing abilities.

Responsibilities

• Lead and support design, development and implementation of ITOM solutions on ServiceNow.
• Configure Discovery, Service Mapping, Event Management, Orchestration and CMDB.
• Gather requirements and align ITOM capabilities with business goals.
• Design health dashboards and event correlation rules.
• Maintain CMDB data integrity and reconciliation rules.
• Integrate ITOM with third-party tools (e.g., SolarWinds, Dynatrace).
• Support upgrades, patches and testing of ITOM apps.
• Provide knowledge transfer and mentorship to clients or teams.

Skills

ITOM

ServiceNow

Discovery

Service Mapping

Event Management

CIS-ITOM

CSA

JavaScript

MID Server

Flow Designer

Tools

MID Server

Flow Designer

ServiceNow Scripting

Job description

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com

Job Summary:

We are seeking a highly skilled ServiceNow ITOM Consultant to lead and support the design, development, and implementation of IT Operations Management solutions on the ServiceNow platform. This role focuses on delivering intelligent operations by automating and enhancing visibility into infrastructure, services, and dependencies through modules such as Discovery, Service Mapping, Event Management, and CMDB.

Key Responsibilities:

• Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.
• Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.
• Design and implement health dashboards and event correlation rules.
• Maintain CMDB data integrity, normalization, and reconciliation rules.
• Integrate ServiceNow ITOM with third‑party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).
• Conduct workshops and assessments to define ITOM roadmaps and strategies.
• Support ServiceNow upgrades, patching, and testing of ITOM applications.
• Provide knowledge transfer and mentorship to clients or internal teams.

Security Clearance

• Current Baseline Security Clearance and willingness to upgrade to NV1
• Australian Citizens with ability to obtain a clearance considered

Requirements:

• 3+ years of hands‑on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery (both horizontal and top‑down), Service Mapping, and Event Management.
• Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist – ITOM (CIS‑ITOM) is highly preferred.
• Experience with data modeling and maintaining CMDB health.
• Strong analytical, communication, and client‑facing skills.

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short‑term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. #LI_GM

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well‑being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi‑dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about the Privacy Statement.