ServiceNow Developer

Telstra Limited; Sydney; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Performance-related pay

Access to learning programs

Global presence

Purchased annual leave scheme

Additional Telstra day off

30% off Telstra products and services

Toolkit provided

Job summary

Telstra Corporation is recruiting a ServiceNow Developer for a permanent full-time role based in Sydney or Melbourne. You will work within an Agile DevOps team, designing, developing, deploying and enhancing ServiceNow solutions and integrations with various business systems.

Ideal candidates will have hands-on ServiceNow development experience across ITSM, CSM, and platform integrations, and will contribute to performance analysis and capacity planning while collaborating across the team.

Qualifications

• Strong hands-on ServiceNow development experience
• Experience across ITSM including Incident, Problem and Change Management
• Experience with ServiceNow integrations and REST APIs

Responsibilities

• Design, develop, deploy and enhance ServiceNow solutions.
• Develop and improve technology solutions that integrate with business processes and systems.
• Build and maintain ServiceNow integrations with other applications and platforms.
• Support application performance analysis and capacity planning.
• Review requirements for security, performance and quality.
• Contribute to technical POCs and share knowledge across the team.

Job description

Employment Type Permanent Closing Date 16 Nov 2026 11:59pm Job Title ServiceNow Developer Job Summary Job Description Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Opportunity This is a permanent full-time position based in Sydney / Melbourne. Working as part of an Agile DevOps delivery team, you’ll contribute across the full development lifecycle, including solution design, development, deployment and continuous enhancement. If you’re an experienced ServiceNow professional who enjoys solving complex integration challenges and building reliable, reusable solutions, we’d love to hear from you.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What you’ll do

• Design, develop, deploy and enhance ServiceNow solutions.
• Develop and improve technology solutions that integrate with business processes and systems.
• Build and maintain ServiceNow integrations with other applications and platforms.
• Support application performance analysis and capacity planning.
• Review functional, security, integration, performance, quality and operational requirements.
• Assess new technologies and estimate new features.
• Contribute to technical POCs and forums and share knowledge across the team.

What you’ll bring

• You’ll have strong hands‑on ServiceNow development and implementation experience, with knowledge across: ServiceNow ITSM, including Incident, Problem and Change Management ServiceNow CSM ServiceNow administration and implementation ServiceNow integrations Script Includes, Client Scripts, Business Rules and Scheduled Jobs UI Policies and UI Actions Update Sets and Import Sets REST APIs, JSON, JavaScript, AngularJS and XSLT CMDB discovery tools and third‑party integrations CI/CD and test automation using tools including Bamboo, Git and Jira ServiceNow upgrades and Update Set management.
• Experience integrating ServiceNow with external applications using REST, web services or microservices, developing customised ServiceNow portal pages, creating reusable ServiceNow components, and assessing or testing platform upgrades would also be valuable.

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work‑life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail]. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams