Service & Workshop Scheduler — Emerald

Hitachi Construction Machinery Australia; Emerald; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary + super + bonuses

Employee perks program

Permanent full-time role

Inclusive culture

Health insurance

Referral program

Parental leave

Training & development

Job summary

Hitachi Construction Machinery Australia (HCA) is seeking an experienced Service Coordinator to join the Emerald branch. The role focuses on coordinating day-to-day field service and workshop activities, planning work fronts, and delivering Total Customer Satisfaction.

Reporting to the Service Manager, you will schedule workshop and field service work, manage invoicing and WIP, and maintain clear customer communications while ensuring safety and efficiency of technicians and optimal use of

Qualifications

• Prior experience in a Service Advisor, Scheduler/Planner or similar role.
• Strong customer service background with exposure to earthmoving or similar industries preferred.
• Excellent communication skills and time management in a high-paced environment.

Responsibilities

• Booking and scheduling all Workshop and Field Service works, plus invoicing and work in progress.
• Maintain high level of customer communication.
• Ensure safety and efficiency of field service technicians.
• Ensure effective utilisation of equipment and resources per customer requirements and budgets.
• Prepare and update work orders and timesheets with accuracy, including warranty claims.

Skills

Booking & scheduling

Customer service

Communication

Multitasking

Field service coordination

Job description

Hitachi Construction Machinery Australia (HCA) is seeking an experienced Service Coordinator to join the Emerald branch. The role focuses on coordinating day-to-day field service and workshop activities, planning work fronts, and delivering Total Customer Satisfaction.

Reporting to the Service Manager, you will schedule workshop and field service work, manage invoicing and WIP, and maintain clear customer communications while ensuring safety and efficiency of technicians and optimal use of