Service Coordinator

Hitachi Construction Machinery Australia; Emerald; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary + super + bonuses

Employee perks program

Permanent full-time role

Inclusive culture

Health insurance

Referral program

Parental leave

Training & development

Job summary

Hitachi Construction Machinery Australia (HCA) is seeking an experienced Service Coordinator to join the Emerald branch. The role focuses on coordinating day-to-day field service and workshop activities, planning work fronts, and delivering Total Customer Satisfaction.

Reporting to the Service Manager, you will schedule workshop and field service work, manage invoicing and WIP, and maintain clear customer communications while ensuring safety and efficiency of technicians and optimal use of

Qualifications

• Prior experience in a Service Advisor, Scheduler/Planner or similar role.
• Strong customer service background with exposure to earthmoving or similar industries preferred.
• Excellent communication skills and time management in a high-paced environment.

Responsibilities

• Booking and scheduling all Workshop and Field Service works, plus invoicing and work in progress.
• Maintain high level of customer communication.
• Ensure safety and efficiency of field service technicians.
• Ensure effective utilisation of equipment and resources per customer requirements and budgets.
• Prepare and update work orders and timesheets with accuracy, including warranty claims.

Skills

Booking & scheduling

Customer service

Communication

Multitasking

Field service coordination

Job description

Hitachi Construction Machinery Australia (HCA) is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, HCA has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.

We are on the lookout for an experienced and motivated Service Coordinator to join our Service team based in the Emerald branch.

This role will see you organising the day-to-day Field Service & Workshop activities within the branch, including planning work fronts efficiently and effectively to deliver Hitachi's promise of Total Customer Satisfaction.

Reporting to the Service Manager, you will be responsible for:

• Booking and scheduling all Workshop and Field Service works as well as managing invoicing and work in progress
• Maintaining a high level of customer communication
• Ensuring safety and efficiency of field service technicians
• Ensuring effective utilisation of equipment and resources in line with customer requirements and agreed budgets
• Preparing and updating work orders and timesheets in a timely manner, maintaining documentation and warranty claims with 100% accuracy

About You - We want to hear from you if you possess the following qualities:

• Previous experience in a Service Advisor, Scheduler/Planner or similar role
• A strong customer service background with exposure to earthmoving or similar industries preferred
• Ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
• Experience in coordinating the opening and closing of service information
• A strong ability to handle several tasks simultaneously with an ambition for achieving success

Hitachi Benefits - What's on Offer

• Rewarding Salary Package: Competitive base salary + super + earn company biannual bonuses
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life's important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments