Service & Warranty Manager

Cub Campers; Sydney; On-site; AUD 100,000 - 120,000; Full time

Job summary

Cub Campers is seeking a Service & Warranty Manager to own the Sydney aftersales experience. You’ll supervise the daily service and warranty operation, manage bookings and parts, and drive customer satisfaction.

You’ll lead a busy workshop, balance customer expectations with productivity, and partner with technicians to deliver quality, timely repairs and warranty outcomes in a fast-moving environment.

Qualifications

• Experience managing workshop bookings and schedules.
• Strong warranty/service and communication skills.
• Ability to stay calm and organised under pressure.
• Working knowledge of Australian Consumer Law.

Responsibilities

• Owns the day-to-day service and warranty operation for Cub Campers Sydney.
• Runs the workshop schedule and keeps jobs moving.
• Manages bookings, technician workloads and daily job flow.
• Ensures parts are organised before customer arrival and communicates delays.

Skills

Workshop management

Customer service

Warranty management

Scheduling

Communication

Technical knowledge

Problem solving

Tools

Odoo

ERP systems

Job description

Service & Warranty Manager
Lead the customer experience after the sale | Cub Campers | Sydney

North Rocks, Sydney
Full-time | $100K–$120K + Super

Love solving problems, running a busy workshop and exceeding customer expectations?

Cub Campers is looking for an experienced Service & Warranty Manager to take charge of our Sydney aftersales operation.

This is not a back-office admin role.

You’ll be the person who owns the customer experience after delivery, controls the booking schedule and makes sure service, repairs and warranty work get done properly — and on time.

If you thrive in a fast-moving workshop environment, understand technical products and know how to balance customer expectations with workshop productivity, this could be the role for you.

What you’ll be doing

You’ll take control of the day-to-day service and warranty operation for Cub Campers Sydney.

That means:

• Owning the customer relationship from the first call through to job completion
• Running the workshop schedule and keeping jobs moving
• Managing bookings, technician workloads and daily job flow
• Making sure parts are organised before the customer arrives
• Keeping customers informed — especially when things don’t go to plan
• Opening, costing and closing job cards accurately
• Working closely with technicians and the Parts Interpreter to keep the workshop running efficiently
• Preparing and lodging warranty claims with the required evidence and documentation
• Coordinating approved warranty repairs and keeping customers updated
• Identifying workshop bottlenecks before they become customer problems
• Driving quality, productivity and first-time fixes
• Reporting on workshop performance, open cases and warranty costs

The goal?

A well-run workshop. Jobs completed when promised. Customers who know someone is taking ownership of their concerns.

Who we’re looking for

You might currently be a:

• Service/Warranty Advisor
• Workshop Supervisor
• Service Advisor
• Service/Warranty Coordinator

You’ll ideally come from the RV, automotive, marine, truck or heavy equipment industry and understand what it takes to manage customers, technicians and a busy booking diary at the same time.

You don’t need to know everything about Cub Campers on day one — but you do need to be technically capable, organised and confident dealing with people.

You’ll bring:

• Experience managing workshop bookings and schedules
• Strong customer warranty/service and communication skills
• The ability to stay calm and organised under pressure
• Sound technical knowledge of 12V and 240V electrical, gas, water, brakes and chassis systems
• Experience preparing warranty claims and supporting documentation
• A working knowledge of Australian Consumer Law
• The confidence to have difficult conversations while maintaining the customer relationship
• Strong organisational and administrative skills

Bonus points for:

• A trade background in automotive, RV or auto-electrical
• Experience with workshop management, ERP or DMS systems
• Experience using Odoo

Why Cub Campers?

Cub Campers is an iconic Australian outdoor brand with a proud history of helping Australians get out and explore.

This is an opportunity to take ownership of a critical part of our business and genuinely make an impact.

You’ll have the chance to:

• Lead and improve the Sydney service and warranty operation
• Work directly with customers and make a real difference to their experience
• Manage and support a workshop team
• Improve systems, workflow and workshop performance
• Be part of a passionate Australian outdoor brand

Ready to take ownership?

If you’re a strong service/warranty professional who enjoys solving problems, leading people and delivering great customer outcomes, we’d love to hear from you.