Service Technician – RRR & Technical Product Support

Explorepotential; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Variety of work and hands-on role

Opportunities to develop into tech‑/se

Supportive Adelaide team

Full-time with flexible arrangements

Job summary

CPS Australia is seeking a practical Service Technician in Adelaide to support service, repair, warranty assessment and technical backup for our CPS Oksys RRR range. This hands-on role blends diagnostics with product learning and customer-facing technical support, with opportunities to grow into a key technical support position.

The ideal candidate is a refrigeration/air‑conditioning or automotive technician with fault‑finding strengths, clear communication, and a customer-focused approach.

Qualifications

• Strong hands-on diagnostic ability across mechanical, electrical and/or refrigeration-related equipment.
• Practical experience in service, repair, diagnostics or technical support.
• Ability to read, understand and apply technical information.
• Clear written and verbal communication skills.
• Good computer, documentation and record-keeping skills.
• Strong attention to detail.
• Ability to work well in a small team environment.
• A calm, helpful and customer-focused approach.

Responsibilities

• Service, repair, test and assess CPS products, including warranty claims
• Support the CPS Oksys RRR machine range and broader CPS product range
• Diagnose faults and recommend practical repair or support actions
• Provide technical support to internal team members, distributors, suppliers and customers
• Maintain accurate service, warranty, parts and technical records
• Build product knowledge across RRR machines, recovery machines, vacuum pumps, leak detectors, manifolds, gauges, hoses, automotive service equipment and related products
• Identify repeated faults, service trends or product issues and report these clearly
• Support improvements to service processes, warranty handling and customer outcomes
• Use CPS systems, service tools and future digital service support tools as required
• Work cooperatively within a small, practical and customer-focused team

Skills

Hands-on diagnostics

Troubleshooting

Reading technical information

Clear communication

Documentation & record-keeping

Education

Trade or equivalent experience

Tools

ERP/Service systems

Automotive/Aircon tools

Job description

Enjoy fault‑finding, not just routine parts replacement? This is a hands‑on technical role with genuine variety.

CPS Australia is looking for a practical Service Technician to join our Adelaide team, supporting the service, repair, warranty assessment and technical backup of our CPS product range – with a key focus on our CPS Oksys RRR automotive air‑conditioning service machines. This role will suit a refrigeration mechanic, automotive A/C technician, diagnostic technician, electrical/mechanical service technician or experienced tradesperson who enjoys fault‑finding and solving real‑world technical problems.

This is not a standard workshop‑only role. It combines hands‑on service work, diagnostics, technical support and product learning across professional HVAC&R and automotive service equipment, with the opportunity to develop into a key technical support person for the CPS Oksys RRR range.

About CPS Australia

CPS Australia supplies a broad range of professional HVAC&R and automotive service equipment, including refrigerant recovery machines, vacuum pumps, leak detectors, manifolds, gauges, hoses, RRR machines and related workshop equipment. Our products are used by trade professionals, and our service backup is a critical part of the value we provide to customers, distributors and business partners.

About the Role

Based in Adelaide and reporting to the Operations Manager, you’ll work closely with our experienced service technician and technical sales team to provide practical service and technical support across the CPS product range.

Your initial focus will be hands‑on service, repair, warranty assessment and product support. As your product knowledge grows, the role will develop into broader technical support across the CPS Oksys RRR range, working with internal teams, distributors, suppliers and selected customers.

Key Responsibilities

• Service, repair, test and assess CPS products, including warranty claims
• Support the CPS Oksys RRR machine range and broader CPS product range
• Diagnose faults and recommend practical repair or support actions
• Provide technical support to internal team members, distributors, suppliers and customers
• Maintain accurate service, warranty, parts and technical records
• Build product knowledge across RRR machines, recovery machines, vacuum pumps, leak detectors, manifolds, gauges, hoses, automotive service equipment and related products
• Identify repeated faults, service trends or product issues and report these clearly
• Support improvements to service processes, warranty handling and customer outcomes
• Use CPS systems, service tools and future digital service support tools as required
• Work cooperatively within a small, practical and customer‑focused team

What You’ll Bring

You don’t need to know every CPS product on day one – we’re more interested in your diagnostic ability, attitude and willingness to learn.

• Strong hands‑on diagnostic ability across mechanical, electrical and/or refrigeration‑related equipment
• Practical experience in service, repair, diagnostics or technical support
• Ability to read, understand and apply technical information
• Clear written and verbal communication skills
• Good computer, documentation and record‑keeping skills
• Strong attention to detail
• Ability to work well in a small team environment
• A calm, helpful and customer‑focused approach

Highly Regarded

• Automotive air conditioning experience or licence
• Experience with RRR machines, refrigeration service tools, automotive workshop equipment or related products
• Experience working with distributors, trade customers or suppliers
• Basic electrical testing and diagnostic experience
• Experience using ERP, service, warranty or job management systems

What’s On Offer

• Genuine variety – hands‑on diagnostics, product support and customer contact, not just workshop routine
• The opportunity to build specialist product knowledge and develop into a trusted technical support person for the CPS Oksys RRR range
• Work with quality, professional‑grade products and an experienced, supportive Adelaide team
• Full‑time role, with some flexibility considered for the right experienced candidate

Why This Role May Suit You

This role offers a mix of hands‑on technical work and product support without the usual grind of constant field callouts. It may suit an experienced technician who still enjoys practical fault‑finding, or someone looking to move from traditional service work into a broader technical support role – including a semi‑retired technician who still wants meaningful technical work.

At CPS, we’re looking for someone who takes pride in solving problems properly. Good service isn’t just about fixing equipment – it’s about listening, explaining things clearly, following through and helping customers, distributors and workmates get the right outcome.

Apply Now

If you enjoy solving technical problems, learning new equipment and helping people get the right outcome, we’d like to hear from you. Please apply with your resume and a brief cover note outlining your relevant technical experience.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years’ experience do you have as a service technician?

Do you hold a current Refrigerant Handling Licence (RHL)?

How many years’ experience do you have in an Air Conditioning Role?

Do you have a current Australian driver’s licence?

Do you have experience performing automotive vehicle services?

Do you have professional experience diagnosing & repairing electrical faults?

Do you have a current Police Check (National Police Certificate) for employment?