Service Technician - Industrial

dormakaba International Holding AG; Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Fully Maintained Company Vehicle

Health Insurance Discount

Recognition Program

Wellbeing Committee

WhereFit membership

Job summary

dormakaba International Holding AG in Australia is seeking a Service Technician to service automatic and industrial doors, focusing on breakdowns and major works. You will also support commissioning and installation as needed and participate in an after-hours on-call roster.

You will carry out preventative maintenance, fault finding, and ensure safe, high-quality service across your region, while delivering excellent customer service and tight documentation in service management systems.

Qualifications

• Current A-Grade Electrical Licence or strong electrical service background.
• Solid electrical fault-finding and troubleshooting capability across service environments.
• Current Driver’s Licence.
• Confident communicator with strong interpersonal and customer service skills.

Responsibilities

• Carry out preventative maintenance, breakdown repairs and electrical fault finding across automatic doors and access solutions.
• Deliver exceptional customer service and maintain strong relationships with customers onsite.
• Complete accurate service reports, documentation and updates through service management systems and mobile applications.
• Work independently across your assigned service region while maintaining safety and quality standards.

Skills

Electrical licence or strong service背景

Electrical fault-finding

Driver's licence

Customer service

Job description

We are seeking a Service Technician to join our Service business, to service Automatic and Industrial doors. This position will mainly involve breakdowns and some major works to Industrial Doors and Specialty Products. You may also be required to provide support to other dormakaba product in the form of Commissioning & Installation of products.

To contribute to the ongoing success of maintaining our renowned reputation for our products, we offer a 24/7 service to our customers. As a result of this commitment to our customers, there will be a requirement for you to be on an after-hours on call roster on a rotational basis.

What you will do

• Carry out preventative maintenance, breakdown repairs and electrical fault finding across automatic doors and access solutions
• Deliver exceptional customer service and maintain strong relationships with customers onsite
• Complete accurate service reports, documentation and updates through service management systems and mobile applications
• Work independently across your assigned service region while maintaining safety and quality standards

What we require

• Current A-Grade Electrical Licence or strong electrical service background highly regarded
• Solid electrical fault-finding and troubleshooting capability across service environments
• Current Driver’s Licence
• Confident communicator with strong interpersonal and customer service skills

What we prefer

• Experience with automatic doors, roller doors, access solutions or industrial electrical equipment highly regarded
• Experience in a field service or customer-facing technical environment
• Understanding of electrical safety principles and preventative maintenance activities

What we offer

• Fully Maintained Company Vehicle, Laptop, Mobile Phone, iPad & Incentive Program
• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.