Service Technician

Otis SE; Darwin; On-site; AUD 70,000 - 95,000; Full time

Job summary

Otis is seeking a Service Technician based in Darwin, NT. You will work with Field Engineers, Service Mechanics, and Branch staff to service lifts and escalators across our customer portfolio. The role requires Electrical or Fitter qualifications, 2–5 years in the lift industry, and valid driver’s and electrical licenses.

You will be part of a safety‑driven, highly skilled team supporting customers in a dynamic, global company. Permanent role; reports to the Branch Manager.

Qualifications

• Electrical and/or Fitter qualifications required; Lift apprenticeship desirable.
• Minimum 2–5 years’ experience in the lift industry.
• Valid driver’s license and Electrical license.
• Strong fault-finding and problem-solving skills.

Responsibilities

• Performs service and maintenance of lifts and escalators per procedures.
• Identify improvements and support continuous improvement.
• Provide electrical and mechanical training to apprentices and subcontractors.
• Attend lift/escalator breakdowns and perform repairs and control modifications.
• Ensure work complies with AS1735 and applicable bargaining agreements.

Skills

Electrical knowledge

Fault finding

Safety conscious

English communication

Team/individual work

Education

Electrical or Fitter qualifications

Lift apprenticeship/training

Tools

Word

Excel

Email

Internet

Job description

Location: LOC7050 : Unit 27/116 Coonawarra Road, Darwin NT 0820, Australia

At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About you

We are looking for a Service Technician based in Darwin, Northern Territory. In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators.

Permanent role

Reports to the Branch Manager

Key responsibilities for YOU

• Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers.
• Electrical and Mechanical training to apprentices and sub-contractors.
• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging.
• Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and /or Enterprise Bargaining Agreement.
• Liaise with customers and submit leads using Otis-provided applications.
• Standby and provide after-call-back coverage from time to time.

Key working relationships - Internally and Externally

• Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers.
• Liaises with functional management at other Otis entities and headquarters.
• Represents the Company's relationships with major customers, suppliers, and the public.
• Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant).
• External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers.

What YOU will need to be successful

• Have Electrical and/or Fitter qualifications as relevant to the role and Lift apprenticeship or other industry-accredited training program (desirable)
• Minimum two (2) to five (5) years’ experience within the Lift Industry.
• Hold a valid driver's license and Electrical license.
• Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.
• Has the ability to perform knowledge transfer on information and skills through training and demonstrated fault-finding and problem-solving skills.
• Strong English language skills, both verbal and written
• Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).
• You are a committed professional, with safety as your priority
• Has attention to detail and is results-driven, curious, adaptable, and able to work well alone or in a team

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.

We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model.

You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Employee Benefits and Development

• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
• Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.
• We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

If you would like to learn more about environmental, social and governance (ESG) at Otis

Equal Opportunity

Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].