Local Representative, Service (Lismore)

Otis SE; Gold Coast City; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Quarterly incentives

Company vehicle provided

Autonomy to manage portfolio and area

Flexible working arrangements

12 paid RDOs per year

Training and career development

Strong safety culture

Job summary

Otis seeks an experienced Local Representative (Field Service) to join our team in Lismore. This permanent, field-based role reports to the Service Manager and manages service operations in the assigned area, including call-outs, preventive maintenance, repairs and customer support.

You will work with customers, subcontractors and internal teams to deliver safe, reliable service outcomes while supporting business growth where required.

Qualifications

• Current Queensland Electrical Licence is required.
• Strong troubleshooting and problem-solving abilities are essential.
• Excellent written and verbal communication skills.
• Experience managing work from planning to completion.
• Strong relationship-building, negotiation and influencing abilities.
• Positive, team-focused attitude with safety commitment.
• Good commercial awareness and ability to spot customer opportunities.

Responsibilities

• Coordinate and complete repair works within the allocated area.
• Manage customer and subcontractor requirements safely and efficiently.
• Reduce call-outs through proactive maintenance planning and delivery.
• Manage routine maintenance schedules to meet contractual obligations.
• Support service repairs, modernisation projects and new equipment opportunities.
• Order parts and manage receipt of equipment as required.
• Maintain strong customer relationships and provide technical advice when needed.
• Attend customer meetings and support site inspections and reporting.

Skills

Electrical troubleshooting

Customer opportunities

Communication skills

Planning & coordination

Safety commitment

Teamwork

Problem-solving

Education

Trade qualifications: Electrician/Fitter/Mechanic

Job description

Date Posted: 2026-09-17 Country: Australia Location: LOC7011 : 12/14 Activity Crescent Molendinar, QLD, 4214 Australia

Why Join Otis?

At Otis, our people are what set us apart. We foster a culture of collaboration, innovation and empowerment, providing opportunities for our people to develop their careers while delivering exceptional outcomes for our customers. Join a global industry leader and be part of the team recognised as one of the Forbes World's Best Employers 2025.

About the Role

We are seeking an experienced Local Representative (Field Service) to join our team in Lismore. This is a permanent, field-based position reporting to the Service Manager.

In this role, you will be responsible for managing service operations within your allocated area, including call-outs, preventative maintenance, repairs and customer support. You will work closely with customers, subcontractors and internal teams to deliver safe, reliable and high-quality service outcomes, while also supporting business growth opportunities where required.

What We Offer

• Competitive remuneration package, including quarterly incentive opportunities
• Company vehicle provided
• Autonomy to manage your own portfolio and service area
• Flexible working arrangements
• 12 paid RDOs per year
• Ongoing training and career development opportunities
• A supportive team environment with a strong safety culture

Key Responsibilities

• Coordinate and complete repair works within your allocated area.
• Manage customer and subcontractor requirements to ensure work is completed safely and efficiently.
• Reduce call-outs through proactive maintenance planning and delivery.
• Manage routine maintenance schedules to meet contractual obligations and performance targets.
• Support repair sales and business growth opportunities within your area.
• Order parts, raise purchase orders and manage receipt of equipment as required.
• Minimise equipment downtime through effective planning and proactive parts management.
• Build and maintain strong customer relationships.
• Conduct field audits and ensure compliance with safety and quality standards.
• Respond promptly to customer enquiries and service requests.
• Attend customer meetings and provide technical advice when required.
• Support consultants with site inspections, tender walkthroughs and technical reporting.
• Assist Sales teams with service repairs, modernisation projects and new equipment opportunities.

Requirements

• A current Queensland Electrical Licence.
• Trade qualifications as an Electrician, Fitter or Mechanic, with electronics experience highly regarded.
• Strong technical troubleshooting and problem-solving skills.
• Sound IT skills and experience using digital systems and reporting tools.
• A current driver's licence with a good driving history.
• Strong commercial awareness and the ability to identify customer opportunities.
• Excellent written and verbal communication skills.
• Experience managing work activities from planning through to completion.
• Strong relationship-building, influencing and negotiation skills.
• A positive, team-focused attitude and commitment to safety.

Take the next step in your career with Otis and help us continue to move people safely and efficiently every day.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, we focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.