Service System Navigator

Victorian Government; City of Greater Shepparton; On-site; AUD 143,000 - 191,000; Full time

Job summary

Department of Families, Fairness and Housing (DFFH) in Victoria seeks a Service System Navigator to lead and coordinate service responses across The Orange Door locations. You will establish and maintain local interface arrangements with key services, driving integrated support for families and diverse communities.

You will partner with practice leaders and the local network to strengthen access to services, monitor engagement, and resolve system interface issues, ensuring effective,

Responsibilities

• Establish and maintain service interface agreements, local arrangements, and operating protocols with key services across the local area and broader service network.
• Partner with the local service sector to identify opportunities to address local area service gaps and resolve issues relating to service delivery.
• Monitor progress of service engagement, connections and service capacity, identifying actual and potential barriers and finding effective ways to deal with them.

Job description

Overview

Work Type: Ongoing - Full-time

Salary: $142,790 - $191,084

Grade: VPS 6

Occupation: Family violence

Location: Hume - Greater Shepparton

Reference: VG/00549252

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs).

THE ROLE

The Service System Navigator is a leadership role in each Orange Door location. Reporting to The Orange Door Hub Manager, the Service System Navigator is responsible for identifying shared priorities at the local level and exploring new opportunities to partner and provide service responses to Victorians seeking support and security through The Orange Door. They establish and maintain service interface arrangements with key services across the local service network in line with state-wide guidance. The Service System Navigator works collaboratively with the Hub Manager, Practice Leaders and local service network and governance structures to strengthen access to services and responsiveness to diverse communities. The Service System Navigator also supports practitioners in The Orange Door to deliver integrated and connected services and proactively identifies and resolves service system interface issues that may arise in each local area.

ACCOUNTABILITIES INCLUDE

• Establish and maintain service interface agreements, local arrangements, and operating protocols with key services across the local area and broader service network.
• Partner with the local service sector to identify opportunities to address local area service gaps and resolve issues relating to service delivery.
• Monitor progress of service engagement, connections and service capacity, identifying actual and potential barriers and finding effective ways to deal with them.

This role requires a Working with Children Check. Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check. For more information on what this means, and all other requirements, please see the .

Applications close Tuesday 27 October 2026 at 11.59pm

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)