Service System Navigator

Department of Families, Fairness & Housing VIC; City of Greater Shepparton; On-site; AUD 90,000 - 130,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Shepparton is seeking a Service System Navigator to lead collaboration across The Orange Door locations and strengthen access to services for Victorians seeking support and safety.

The role reports to the Orange Door Hub Manager and focuses on identifying shared priorities, fostering partnerships, and resolving service interface issues within the local network.

Qualifications

• Establish and maintain service interface agreements, local arrangements and operating protocols with key services.
• Partner with the local service sector to identify opportunities to address local area service gaps.
• Monitor progress of service engagement, connections and service capacity, identifying barriers and addressing them.

Responsibilities

• Establish and maintain service interface agreements with key services across the local area.
• Partner with the local service sector to identify opportunities to address service gaps and improve delivery.
• Monitor progress of service engagement and service capacity, and resolve interface issues as they arise.

Job description

Department of Families, Fairness & Housing VIC – Shepparton VIC

The Service System Navigator is a leadership role in each Orange Door location. Reporting to The Orange Door Hub Manager, the Service System Navigator is responsible for identifying shared priorities at the local level and exploring new opportunities to partner and provide service responses to Victorians seeking support and safety through The Orange Door. They establish and maintain service interface arrangements with key services across the local service network in line with state-wide guidance. The Service System Navigator works collaboratively with the Hub Manager, Practice Leaders and local service network and governance structures to strengthen access to services and responsiveness to diverse communities. The Service System Navigator also supports practitioners in The Orange Door to deliver integrated and connected services and proactively identifies and resolves service system interface issues that may arise in each local area.

ACCOUNTABILITIES INCLUDE

• Establish and maintain service interface agreements, local arrangements, and operating protocols with key services across the local area and broader service network.
• Partner with the local service sector to identify opportunities to address local area service gaps and resolve issues relating to service delivery.
• Monitor progress of service engagement, connections and service capacity, identifying actual and potential barriers and finding effective ways to deal with them.

Please open the position description to read more.

This role requires a Working with Children Check.
For more information on what this means, and all other requirements, please see the Position Description.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)