Service Agreement Support Officer

Victorian Government; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Victorian Government's Department of Families, Fairness and Housing invites applications for a Service Agreement Support Officer who provides administrative support and performs ongoing system operations relating to Service Agreement management.

The role collaborates with stakeholders and contributes to the design, development and testing of business improvements and system enhancements to streamline and automate processes.

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/376860

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Service Agreement Support Officer provides administrative support and performs ongoing system operations relating to Service Agreement management. The position also collaborates with stakeholders and contributes to the design, development and testing of business improvement and system enhancements that streamline and automate business processes.

ACCOUNTABILITIES INCLUDE

• Contribute to the full life cycle of projects to meet departmental objectives including:
  • Assisting in research, analysis and implementation of projects based on defined outcomes and outputs.
  • Supporting the development and delivery of projects or sub-projects and their successful delivery and completion within resourcing, timeline and budget parameters.
  • Contributing to the monitoring and evaluation of projects to ensure departmental objectives are met.

Please open the position description to read more.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Applications close Monday 26 October 2026 at 11.59pm