Service Support Officers, Qld/Nsw State Operations

Australian Department Of Home Affairs; Hervey Bay; Sur place; AUD 39 000 - 47 000; Temps partiel

Résumé du poste

Australian Department Of Home Affairs in Hervey Bay seeks multiple Service Support Officers to help maintain the electoral roll and support delivery of electoral services. You will supervise APS 1 staff, provide customer‑focused support, and coordinate with Project Officers under a Team Leader.

The role is part‑time, with full‑time shifts during peak periods. Ideal candidates demonstrate resilience, adaptability and initiative, with strong communication and collaboration skills, and a commitment

Qualifications

• Demonstrated resilience, adaptability and initiative in changing operations.
• Clear communication and ability to collaborate with team members and stakeholders.
• Commitment to teamwork and achieving shared goals in a fast-paced environment.
• Integrity, accountability and sound decision-making within procedures.
• Ability to manage multiple tasks and seek guidance when required.
• Ability to deliver quality customer service within deadlines and policy.
• Experience identifying issues that may affect delivery and suggesting improvements.
• Ability to work independently and remotely when not under direct supervision.

Responsabilités

• Support electoral roll maintenance and delivery of electoral events.
• Supervise APS 1 employees and work with Project Officers and Service Officers.
• Provide customer‑focused services when required and report to a Team Leader (APS 6).
• Assist during peak workloads when full‑time hours are required; adapt to event cycles.
• Assist with supervision of Temporary Election Workforce (TEW) and operational delivery plans.
• Contribute to the effective operation of an Outposted Centre (OPC) under DRO guidance.

Connaissances

Resilience

Adaptability

Initiative

Clear communication

Collaboration

Integrity

Prioritisation

Customer service

Description du poste

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Service Support Officers, QLD/NSW State Operations

Hervey Bay Australian Department of Home Affairs

Job Description

The AEC has a dispersed network of 150 electoral divisions. These positions are based in our offices in Maryborough/Hervey Bay, Toowoomba and Robina. As part of a national network of Service Support Officers, you will undertake a range of administrative and operational activities that support electoral roll maintenance and the delivery of electoral events.

The team you will be part of typically consists of 3 employees; however, staffing levels increase significantly during electoral events as we engage a temporary workforce. This provides opportunities to work with people from diverse backgrounds and contribute to election‑specific projects delivered in a fast‑paced environment with tight timeframes, increased public scrutiny and multiple interdependent priorities.

The Opportunities

This is an exciting opportunity to join the AEC and contribute to work that has a direct impact on Australia's democratic processes.

AEC Queensland is seeking multiple Service Support Officers to help maintain the integrity of the Australian electoral roll and support the delivery of electoral services. In this role, you will assist in supervising APS 1 employees, provide customer‑focused services when required, and work closely with Project Officers and Service Officers while reporting to an APS 6 Team Leader.

The Service Support Officer role is part‑time; however, full‑time work will likely be required during peak workload periods.

This role involves undertaking basic to moderately complex work under general direction. The role contributes to enrolment administration and supports a range of projects throughout the electoral cycle, responding to changing operational priorities as required.

During federal election events, workforce responsibilities increase significantly. Service Support Officers assist with the supervision of the Temporary Election Workforce (TEW), support the implementation of operational delivery plans and contribute to the effective operation of their nominated Outposted Centre (OPC) under the direction of a Divisional Returning Officer (DRO).

To excel you’ll have:

We are seeking motivated and capable professionals who can demonstrate the skills, knowledge and experience required to perform successfully in these roles, including:

• Demonstrated resilience, adaptability and initiative when working in changing operational environments, including the ability to remain positive and respond effectively to evolving priorities.
• Ability to communicate clearly, collaborate effectively and build productive working relationships with team members and stakeholders.
• Demonstrated commitment to working collaboratively as part of a team, contributing to shared goals and supporting positive workplace outcomes.
• The ability to act with integrity, take responsibility for your work and make appropriate decisions within established procedures and guidelines.
• Demonstrated ability to take responsibility for the accurate completion of work, manage competing tasks and seek guidance when required.
• Ability to deliver quality customer service and project outcomes within agreed timeframes, priorities and policy frameworks.
• Experience in identifying potential issues that may affect the delivery of work, escalating concerns appropriately and contributing ideas to improve processes and outcomes.
• Ability to work independently when required, including managing priorities and maintaining productivity while working remotely from direct supervision.
• General