Indigenous Service Support Officer

Queensland Government; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Government invites applications for an Indigenous Service Support Officer in Mackay. The role supports Youth Justice Service Centre staff to provide culturally appropriate services to Aboriginal and Torres Strait Islander young people and their families.

Mandatory requirements include being an Indigenous identifier, a valid Blue Card, a C Class license, and willingness to travel regionally with occasional overnight stays. Applications remain current for 12 months.

Qualifications

• Must be Aboriginal or Torres Strait Islander (identified role) per policy.
• Nominate an Aboriginal or Torres Strait Islander reference to attest cultural capabilities.
• Unrestricted C Class driver's licence is mandatory.
• Blue Card linked to the organisation prior to starting.
• Role may require regional travel and overnight stays within Mackay region.

Responsibilities

• Assist youth justice staff in culturally appropriate assessment and case planning.
• Design and implement intervention strategies and link clients to services.
• Consult with families, elders, and community members to support clients.
• Maintain case notes, prepare reports and performance documentation.
• Collaborate in a multi-disciplinary team to achieve quality casework outcomes.
• Demonstrate cultural capability and contribute to an inclusive culture.

Skills

Cultural capability

Stakeholder engagement

Case planning

Assessment

Intervention design

Job description

The role of the Indigenous Service Support Officer is to assist Youth Justice Service Centre staff to provide support and intervention services to Aboriginal and Torres Strait Islander young people subject to youth justice intervention.

Identified Vacancies/mandatory Requirements

• This role is designated as an Identified role for Aboriginal and Torres Strait Islander Peoples based on the genuine occupational requirements, in accordance with section 25 of the Anti-Discrimination Act 1991, and the Recruitment and Selection (Directive 07/23).
• Applicants must also nominate (or provide written reference from) an Aboriginal person or a Torres Strait Islander person who can attest to their knowledge, skills or experience to demonstrate cultural capabilities as required. This person may be a community member, supervisor, or work colleague.
• Drivers' license: it is a mandatory requirement for the occupant of this position to hold an unrestricted "C" Class driver's licence. Officers are required to drive government vehicles as a part of their day-to-day work.
• This role is designated as Regulated employment as the position provides support services to children and young people and therefore will require a valid Blue Card to be linked with the organisation prior to starting. Please refer to the Blue Card Services website (http://www.bluecard.qld.gov.au/) for further information.
• While the position is based in Mackay travel within the region for site visits and to other regional/departmental offices may be required in this role. This may include overnight stays.

As Indigenous Service Support Officer, You Will Specifically

• Assist and support youth justice staff and relevant community stakeholders in culturally appropriate assessment, case planning and interventions for Aboriginal and Torres Strait Islander young people and their families in accordance with relevant legislative provisions, statutory delegations, departmental policies, procedures, and contemporary best practice.
• Implement culturally appropriate individualised case plans through designing and implementing intervention strategies, negotiating with service providers, and linking clients to the services/supports they require (including formal and informal services, government and non-government agencies).
• Consult and effectively work with relevant stakeholders including families, elders, other key community members, community agencies and government departments to enhance the capacity of these stakeholders to support Aboriginal and Torres Strait Islander young people and their families subject to youth justice interventions and their families.
• Undertake a range of record and information management tasks including maintenance of case notes and records, preparation of reports and performance reporting
• Participate productively and collaboratively as a member of a multi-disciplinary team involving a range of internal and external stakeholders and service providers to achieve quality casework outcomes.
• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.

Applications to remain current for 12 months.

Job Ad Reference: QLD/702016/26

Closing Date: Wednesday, 7th October 2026

Occupational group Community Care