Service Support Coordinator: Operational Admin Lead

Equans; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

Equans Mechanical & Fire Services in Melbourne is seeking a Service Support Administration Coordinator to provide essential administrative and operational support to our service delivery teams. You will work closely with technicians, customers, subcontractors and management to keep invoicing, reporting, compliance activities and day-to-day processes running smoothly.

The successful candidate will balance multiple priorities, take ownership of work, and deliver exceptional customer service, with

Qualifications

• Minimum tertiary qualifications relevant to administration.
• Strong MS Office skills, especially Excel.
• Experience in invoicing, reporting and compliance.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle inbound customer enquiries with a professional phone manner.
• Invoice processing, contract invoices, and payments.
• Prepare correspondence, reports and business documents.
• Generate and distribute operational reports and maintain records.
• Coordinate compliance reporting and licensing activities.

Skills

MS Office (Excel)

Organisational skills

Time management

Communication skills

Customer service

Education

Relevant tertiary qualifications

Tools

Pronto Xi

Job description

Equans Mechanical & Fire Services in Melbourne is seeking a Service Support Administration Coordinator to provide essential administrative and operational support to our service delivery teams. You will work closely with technicians, customers, subcontractors and management to keep invoicing, reporting, compliance activities and day-to-day processes running smoothly.

The successful candidate will balance multiple priorities, take ownership of work, and deliver exceptional customer service, with