Service Support Coordinator

University Of Queensland; City of Brisbane; On-site; AUD 97,000 - 104,000; Full time

Benefits offered by this job

Health and wellbeing programs

On-campus childcare

Affordable parking

Study for Staff program

Job summary

University of Queensland is seeking an experienced Coordinator, Service Support to manage day-to-day operations at the St Lucia Campus. This full-time, permanent role oversees first-line enquiries, triage, and administrative support within a trauma-informed framework.

You will lead a team, ensure compliant record-keeping and deliver person-centred wellbeing guidance, connecting students to appropriate services while maintaining professional boundaries.

Qualifications

• Undergraduate qualification with significant relevant experience, or equivalent combination.
• Experience supporting people from diverse backgrounds.
• High-level interpersonal and communication skills.
• Strong organisational and time management skills.
• Ability to support staff wellbeing through effective processes.
• Advanced capability with Microsoft Office applications and confidence with digital records and service systems.

Responsibilities

• Coordinate the day-to-day operations of the Service Support team, ensuring the delivery of timely, accurate, and professional administrative services.
• Oversee the management of high-volume first-line enquiries and triage processes, ensuring students are connected with appropriate services and supports.
• Providing person-centred, trauma-informed support, advice and referrals that promote student wellbeing, safety, equity and inclusion.
• Responding to sensitive and escalated student enquiries with empathy, sound judgement and a solutions-focused approach.
• Lead, support, coach, and develop administrative staff, fostering a collaborative, professional, and high-performing team culture.
• Maintain accurate records and ensure compliance with relevant legislation, policy, privacy, and information management requirements.

Skills

Interpersonal communication

Time management

Team leadership

Trauma-informed approach

Education

Undergraduate qualification with significant relevant experience

Tools

Microsoft Office

Job description

• Academic Skills & Student Central team.

• Empower students to succeed by helping them access the support, guidance and services they need throughout their university journey.

• Full-time,permanent with Base salary will be in the range$97,268.85- $104,348.98 + 17% super (HEWLevel6)

• Based atour Vibrant St Lucia Campus.

**About This Opportunity**

We have a fantastic opportunity for an experienced coordinator to make a meaningful difference in the lives of students at UQ. As the Coordinator, Service Support, you will play a key role in ensuring the effective day-to-day operation of a complex Student Support and Wellbeing service. Leading a team responsible for first-line enquiries, triage, and administrative support, you will help create a responsive, student-centred service that enables students to access the right support at the right time.

Working within a trauma-informed framework, you will oversee service processes and triage pathways, ensuring they are efficient, consistent, and aligned with best practice. You will support the wellbeing and effectiveness of the administrative team by implementing processes that promote appropriate professional boundaries, manage psychosocial risks, and enable sustainable service delivery.

Key responsibilities will include:

• Coordinate the day-to-day operations of the Service Support team, ensuring the delivery of timely, accurate, and professional administrative services.

• Oversee the management of high-volume first-line enquiries and triage processes, ensuring students are connected with appropriate services and supports.

• Providing person-centred, trauma-informed support, advice and referrals that promote student wellbeing, safety, equity and inclusion.

• Responding to sensitive and escalated student enquiries with empathy, sound judgement and a solutions-focused approach.

• Lead, support, coach, and develop administrative staff, fostering a collaborative, professional, and high-performing team culture.

• Maintain accurate records and ensure compliance with relevant legislation, policy, privacy, and information management requirements.

**About You **

You will thrive in a responsive, fast-paced environment where every day is different. With experience coordinating administrative and client-facing support services, you combine empathy and sensitivity with sound judgement, professionalism, and a commitment to student and staff wellbeing.

• An undergraduate qualification with significant relevant experience, extensive experience in student support, or an equivalent combination of education and experience.

• Experience supporting people from diverse backgrounds, including culturally and linguistically diverse and underrepresented communities.

• High-level interpersonal and communication skills, with the ability to build rapport and maintain respectful, productive stakeholder relationships.

• Strong organisational and time management skills, with the ability to manage competing priorities accurately and meet deadlines.

• The ability to support staff wellbeing through effective processes, clear boundaries, and management of psychosocial risks.

• Advanced capability with Microsoft Office applications and confidence working with digital records and service systems.

About UQ

As part of the UQ community,you’llhave the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Enjoyup to 26 weeks paid parental and primary care leave, 17% super,17.5%leave loading,flexible and hybrid working options, health and wellbeing programs,a heavily discounted Study for Staff program,on‑campuschildcare, affordable parking, and salary packaging.

Other Information

Pre-employment checksmayincludeverification of theright to work in Australia,qualifications, criminal history checksand Blue Card checks.This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You mustmaintainunrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

We’rededicated to equity, diversity, and inclusion. Werecognise that career pathways and opportunitiesdiffer andencourage applications from candidates who may not meet everycriteriabut candemonstratetheir potentialrelativeto opportunity.We’realso happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] calling [phone].

Applications close Tuesday 15 September 2026 at 11.00pm AEST (R-67788) - Please note that applications received via email will not be accepted.