Reservations & Member Services Coordinator

RGIT Australia; Canberra; On-site; AUD 64,000 - 87,000; Full time

Benefits offered by this job

Staff discounts

Subsidised meals

Career development

Onsite parking

Premium waterfront setting

Job summary

Canberra Southern Cross Club in Canberra's Yarralumla precinct seeks a Reservations & Member Services Coordinator to greet members and guests, set a refined, welcoming tone, and manage front-of-house duties in our premium Yacht Club setting. You will handle bookings, transactions and guest inquiries with warmth, coordinate with dining and events teams, verify IDs, and uphold the elevated standards our venue is known for.

RSA certification and Police Check are required.

Qualifications

• Current RSA certification required.
• Polished communication with premium clientele.
• Experience using club or POS systems.
• Strong numerical and administrative skills, with accuracy.

Responsibilities

• Greet members and guests to create a refined first impression.
• Manage bookings and reconciliations using POS and membership systems.
• Provide information on venue offerings and services.
• Monitor operations and report guest experience issues.

Skills

Professional communication

POS system proficiency

Customer service

Multitasking

Education

RSA certification

Police Check

Tools

POS systems

Membership platforms

Booking platforms

Job description

Reservations & Member Services Coordinator

Yarralumla, Australian Capital Territory 2600, Australia A$75,289.74 - A$75,289.75

Full-time Permanent Associate

Description

Full Time | Level 3 - $75,289.74 pA | Canberra Southern Cross Club

About Us

Canberra Southern Cross Club (CSCC) is a community-owned club proudly serving Canberra. Our Yacht Club Precinct is home to elevated dining and premium guest experiences on the water — and we're looking for a polished, professional Receptionist who takes genuine pride in first impressions to be the face of this exceptional venue.

About the Role

As Receptionist, you'll be the first point of contact for our members and guests, setting the tone for a refined, welcoming experience from the moment they arrive. This is a high-touch hospitality role suited to someone who thrives on delivering premium guest service, managing bookings, greeting guests warmly, coordinating with our dining and events teams, and ensuring every visit reflects the elevated standard our Yacht Club Precinct is known for.

What You'll Do

• Deliver a professional, welcoming first impression for every member and guest, reflecting CSCC's elevated dining and service standards.
• Provide accurate, up-to-date information on venue offerings, dining experiences, and services.
• Manage bookings, transactions, and reconciliations accurately using POS and membership systems.
• Handle guest enquiries and concerns with warmth and professionalism, escalating and following up where needed.
• Maintain awareness of venue operations and promptly report any issues affecting the guest experience.

About You

You'll need:

• Clear, professional and polished communication skills, comfortable engaging with a premium clientele.
• Confidence using POS systems, membership platforms or booking systems accurately and efficiently.
• Strong numerical and administrative skills, including handling transactions and record keeping.
• The ability to manage multiple tasks in a fast-paced environment while staying composed and professional.
• Sound judgement when verifying identification and managing venue access.
• A current RSA (Responsible Service of Alcohol) certification and a satisfactory Police Check.

It would also be great if you have:

• Previous reception, front-desk or guest services experience in premium hospitality, fine dining or a similar high-end environment.
• Experience using club management or POS systems.
• First Aid certification.

What We Offer

• Level 3 remuneration ($75,289.74 per annum)
• Staff discounts and subsidised meals
• Genuine career development and training
• Free onsite parking and facility access
• A premium waterfront setting at one of Canberra's most sought-after venues

Company Overview

Our Vision is all about what we are trusted for – excellence, care and being progressive. Our Mission is why we exist – to enrich our Community and our Values are lived out each day through the CSCC Way:

• Community. We care for our community, our people & our environment.
• Service. We strive for excellence, providing good times & good memories.
• Committed. We are accountable & act with integrity & respect.
• Culture. We are collaborative, compassionate & inclusive.

People who are part of the Canberra Southern Cross Club share the same values and help create a culture that ensures the success of our business.