Service Delivery Specialist

Suncorp Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Shine platform perks

Hybrid working

20 weeks parental leave

Volunteer leave

Discounts & wellbeing programs

Job summary

Suncorp Group is seeking a Service Delivery Specialist to ensure seamless IT application performance across our Digital Experience Platform. You will partner with internal teams and external partners to deliver reliable service, align with ITIL and SIAM practices, and participate in on-call rotations in the Insurance Enterprise Technology domain.

You’ll manage vulnerability analysis, build automation, and drive continual improvement across incident, change and release processes, while

Qualifications

• 1–2+ years in IT service delivery including incident, problem and change management.
• Hands-on knowledge of ITSM frameworks and ServiceNow.
• Experience with APIs, UI components and web apps is a plus.

Responsibilities

• Manage vulnerability analysis and ensure API/web app compliance.
• Build automation and scripts to improve reporting for vulnerabilities management.
• Guide teams to deliver consistent service across incidents, changes and releases.
• Collaborate with engineering/testing/support to optimize performance and reduce manual work.
• Facilitate change/release forums, CAB meetings and reporting.
• Monitor service delivery and drive continual improvement.
• Participate in on-call for critical production issues in Insurance Tech.

Skills

Incident management

Change management

Problem management

Data analysis

CI/CD

Scripting

On-call readiness

Education

ITIL Certification (v3/4)

Tools

ServiceNow

Spring Boot

React UI

Adobe Experience Manager

Job description

Job Description

• Lead service excellence across customer-facing digital platforms
• Drive operational improvements in a collaborative tech environment
• Sydney / Brisbane / Melbourne

About The Role

As a Service Delivery Specialist, you'll contribute to the seamless performance of IT applications across our Digital Experience Platform. You'll work closely with internal teams and external partners to ensure systems run efficiently, meet business needs, and align with ITIL and SIAM practices.

This role requires participation in the on-call support roster.

What You’ll Do

• Manage software vulnerability analysis and ensure compliance across APIs and web applications.
• Build automation and develop scripts to enhance reporting and data analysis for Security Vulnerabilities management.
• Guide operational teams to deliver consistent service management across incident, change, and release processes.
• Collaborate with engineering, testing, and support teams to optimise system performance and reduce manual effort.
• Facilitate change and release management forums, including CAB meetings and reporting.
• Monitor service delivery effectiveness and drive continual improvement initiatives.
• Participate in on-call support for critical production issues within the Insurance Enterprise Technology domain.

What You’ll Bring

• Experience in IT service delivery, including incident, problem, and change management (1-2 years minimum).
• Strong understanding of ITSM frameworks and hands-on knowledge of ServiceNow.
• Ability to apply technical expertise across Spring Boot APIs, React UI, and Adobe Experience Manager.
• Familiarity with CI/CD pipelines, development, scripting, and data analysis.
• ITIL Certification (Version 3 or 4) (Desired)

What You’ll Enjoy

Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.