Service Scheduler

Transport for NSW; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Transport for NSW is seeking a data-driven Scheduler/Analyst to join the Planning, Integration and Passenger division in Network Planning for Metropolitan Sydney. The role focuses on building integrated network solutions across bus, ferry and light rail, balancing customer demand with operational realities.

You will use tools like HASTUS and Remix, analyse patterns and collaborate with operators and partners to translate strategy into actionable timetables and service concepts.

Qualifications

• Experience in transport planning, scheduling, or data-driven operational environments.
• Ability to translate data into timetable and service concepts.
• Strong communication and stakeholder collaboration skills.

Responsibilities

• Develop and validate integrated service plans for bus, ferry, and light rail.
• Analyse service patterns, demand trends and network performance to optimise outcomes.
• Collaborate with operators, infrastructure partners and internal stakeholders.
• Facilitate workshops and convey scheduling risks to senior stakeholders.
• Utilise planning tools and geospatial systems to deliver data-led solutions.

Skills

Data analysis

Scheduling

Stakeholder management

Timetable development

Education

Tertiary qualification

Tools

HASTUS

Remix

Job description

You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.

You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.

In this role, you'll:

Join our Planning, Integration and Passenger division in Network Planning for Metropolitan Sydney public transport. You will build and optimise integrated, efficient network solutions across bus, ferry and light rail services. You will support service outcomes in a complex, multi-disciplinary environment balancing evolving customer demand with operational considerations and broader policy objectives.

The position harnesses scheduling and planning systems to optimise networks, maximise resource efficiency, and improve integrated customer outcomes. You will use enterprise scheduling tools such as HASTUS, transit planning programs like Remix and other geospatial systems as required.

You will assess service patterns, operating requirements, demand trends and network performance to develop practical and evidence-based service planning solutions, collaborating with operators, infrastructure partners and internal stakeholders to translate strategic priorities into deliverable service concepts.

This is a permanent full-time position based at the Milsons Point office, with the flexibility to work from other Transport for NSW offices and from home for up to 50% of working time.

For more detailed information on this position, it’s responsibilities and business unit, view the role description and information pack

About you

Your analytical, scheduling and stakeholder collaboration skills, formed across transport planning, scheduling, infrastructure, logistics or data-driven operational environments, will see you excel in developing and validating service plans, overcoming network constraints and bringing structured, data-led approaches to deliver reliable and customer-focused service outcomes.

You may come from a passenger transport operator, government agency, transport consultancy or similar environment, with experience in bus, ferry, light/heavy rail or integrated transport networks.

You're recognised as a collaborative problem solver, skilled at translating data and operational requirements into effective timetable and service solutions, experienced in working across complex, matrixed environments with multiple stakeholders, using planning tools, data analysis and strong communication skills.

You can confidently communicate complex scheduling risks to senior stakeholders and are skilled at facilitating workshops to align diverse project teams and delivery groups.

You are comfortable working across different types of initiatives and bringing together multiple schedules, priorities, and dependencies into a clear integrated view.

To succeed in this role, you will also need demonstrated experience in project and stakeholder management as well as relevant tertiary qualifications or equivalent experience.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

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