Service Planner

EBR Ever Better Recruitment; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

EBR Ever Better Recruitment seeks a Service Planner/Scheduler in New South Wales, Sydney. You will manage vehicle and driver data, analyze timetables, and support bus service planning to uphold system performance and customer information accuracy.

The role requires a tertiary qualification and the ability to liaise with operators and internal teams, using GIS and analytical software to deliver quality data and insights.

Qualifications

• Relevant experience and a tertiary qualification in a relevant discipline.
• Strong data analysis and data integrity focus.
• Exceptional communication with stakeholders at all levels.

Responsibilities

• Review timetable performance and respond to operator proposals.
• Collaborate with transport operators and data suppliers to ensure data accuracy.
• Assist operators with data issues and identify remedial actions.
• Ensure data integrity across multiple sources to minimise issues.
• Conduct customer demand analysis, timetable specification and service planning.
• Use GIS, database and analytical software to analyse and export data for systems.
• Report on service specification, performance and user feedback using planning tools.
• Validate spatial data quality and perform detailed analyses to support timely delivery.

Skills

GIS

Database

Analytical software

Education

Tertiary qualification in a relevant discipline

Tools

GIS software

Database tools

Statistical/analytical packages

Job description

One of Australia’s leading and innovative transport agencies is looking to engage an enthusiastic and talented Service Planner/ Scheduler to help carry out the acquisition, analysis, interpretation, manipulation, and dissemination of vehicle, driver shift, spatial and other bus service data to support network systems and public transport customer information products.

The successful candidatewill join a dynamic, friendly and supportive team and will be rewarded with competitive salary and great benefits.

The successful Service Planner/ Scheduler will be responsible for:

• Reviewing timetable performance and respond to operator proposals
• Building up and manage solid working relationships with transport operators, data suppliers and key internal business areas to ensure the timely capture and update of accurate information
• Assisting operators with data issues and identify remedial actions to ensure seamless service delivery
• Ensuring data integrity between different data sources to minimise risk of data issues impacting system continuity
• Undertaking customer demand analysis, timetable specification and service planning
• Using GIS, database and analytical software to analyse, manipulate, report and develop exports to support bus operational systems
• Reporting on service specification, performance, customer satisfaction and feedback, demographic and land use trends using computer-based planning, scheduling and statistical tools
• Ensuring the availability of quality data by spatial validation, data comparison and detailed data analyses
• Quality assurance and delivery of high quality and accurate transport data from data suppliers to support customer in a required time frame

The successful Service Planner/ Scheduler must have the following:

• Relevant experience and a tertiary qualification in a relevant discipline
• A willing, eager and can-do attitude
• Exceptional ability to effectively communicate to various stakeholders and across all levels of the organization.
• Effective team working and problem solving skills