Service Rostering Coordinator

SACARE; City of Melbourne; On-site; AUD 52,000 - 75,000; Part time

Job summary

ONCALL Group Australia is seeking a passionate Service Rostering Coordinator to join its Workforce and Scheduling team on a 12-month contract, part-time 4 days per week (0.8 FTE) in Melbourne. You will support people with disabilities by coordinating rosters, liaising with clients and support workers, and ensuring accurate data entry.

Key responsibilities include matching clients with suitable Support Workers, updating rosters promptly, producing reports, and maintaining comprehensive client

Qualifications

• Experience in disability, health, community care or human services is highly regarded.
• Demonstrated experience in high-volume phone-based customer service.
• Experience using rostering, scheduling, CRM or client management systems.
• Strong data entry accuracy and attention to detail.
• Strong communication with clients, families, support workers and internal teams.
• Ability to work in a fast-paced environment and manage competing priorities.
• Current Driver’s Licence.

Responsibilities

• Match clients with well matched Support Workers and update rosters promptly.
• Manage data entry tasks and maintain accurate client profiles.
• Proactively engage with clients via calls to understand needs and address inquiries.
• Maintain detailed profile notes to support client understanding and service.
• Assist in reporting, data compilation and reporting to aid decision-making.
• Coordinate with stakeholders to ensure effective service delivery.

Skills

Disability sector experience

Phone-based support

Excel & Word

Rostering/CRM systems

Communication skills

Data entry accuracy

Organised / proactive

Driver's licence

Job description

ONCALL Group Australia is a leading provider in Disability and Community Support Services. Our vision is to be nationally recognised as the leading integrated community service provider, empowering people to live their best lives.

We are seeking a passionate Service Rostering Coordinator to join ONCALL’s dynamic Workforce and Scheduling team on a 12 month contract basis, working Part time - 4 days per week (0.8 FTE). You will provide great customer service, supporting people with disabilities with your patience, understanding and problem-solving skills.

Why Join Us?

• Be part of a team committed to quality and innovation
• Work in a supportive environment that values excellence and collaboration
• Enjoy Monthly celebrations to acknowledge the work ONCALL does

About the Role -

Key duties will include:

• Working with clients to ensure their teams include well matched Support Workers and that changes to their rosters are actioned in a timely manner.
• Efficiently managing data entry tasks, ensuring accuracy and completeness in updating client profiles.
• Proactively engaging with clients via calls, understanding their needs, and promptly addressing inquiries and concerns.
• Maintaining detailed and up-to-date profile notes within our system to facilitate comprehensive client understanding and support.
• Assisting in reporting activities, compiling data, and generating reports to aid decision-making processes.
• Collaborating with various stakeholders to ensure effective communication and coordination of support services.

About you -

• Experience in the disability, health, community care or human services sectors will be highly regarded.
• Demonstrated experience in high-volume phone-based customer service, including handling enquiries professionally and building positive relationships with clients and stakeholders.
• Experience using Microsoft Office, particularly Excel and Word, to manage information, track tasks and support reporting.
• Experience using rostering, scheduling, CRM or client management systems, with strong data entry accuracy and attention to detail.
• Strong communication skills, with the ability to engage effectively with clients, families, support workers and internal teams.
• Ability to work in a fast-paced environment, manage competing priorities and respond calmly to changing service needs.
• A proactive, organised and solutions-focused approach, with confidence in maintaining accurate records and supporting operational reporting.
• Current Driver’s Licence.

All applicants must have or be willing to obtain the relevant mandatory screening clearances.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.