Service Repair Technician

Techtronic Industries; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Discounts on company products

Professional development programs

Parental leave

Employee assistance program

Social events

Job summary

Milwaukee Tools in Melbourne is seeking two Service Repair Technicians to diagnose and repair returned products in line with warranty and AU regulations, to deliver best-in-class customer experience. The roles are onsite at our Service Centre in Dandenong South, VIC, with comprehensive hands-on training provided for the right person.

Reporting to the Workshop Team Leader, duties include dismantling and reassembling products, diagnosing faults, delivering quality repairs on time, monitoring

Qualifications

• Technical/mechanical aptitude and keen interest in repairing electrical products.
• Strong problem-solving skills.
• Ability to work to set KPI’s and self-manage time.
• Excellent personal presentation and time management skills.

Responsibilities

• Dismantling and reassembling product/diagnosing faults.
• Delivering quality repairs within a timely manner.
• Continuously improving warranty and service processes.
• Monitor repair trends and identify stock and spare parts requirements.
• Ensure compliance with WHS and company procedures.
• Ensure activities comply with relevant acts and ethical standards.

Skills

Technical aptitude

Problem solving

Time management

Interpersonal skills

Computer skills

Job description

Who are we? Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.

Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

We are committed to ensuring our people have a great experience at Milwaukee, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

Discounts & Perks: Generous discounts on company products.

Personal Development: Access to professional development programs.

Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.

Social: Recognition programs and social events to celebrate our team's achievements.

As a result of the continued success and growth of the Milwaukee brand we are currently seeking two Service Repair Technicians to join our growing team in Dandenong South, Victoria. The Service Repair Technician will effectively diagnose, and repair returned products in accordance with the company manufacturer’s warranty and AU regulations to support best in class customer experience.

If you have a technical/mechanical aptitude and mindset and enjoy repairing electronic or mechanical products this is your opportunity to become a trained service technician working with an iconic, market leading brand! Comprehensive hands-on training is provided for the right person!

Reporting to the Workshop Team Leader your duties will include:

• Dismantling and reassembling product/diagnosing faults.
• Delivering quality repairs within a timely manner
• Continuously improving the warranty and service processes looking for ways to streamline where possible
• Monitor repair trends and identify stock and spare parts requirements
• Ensure compliance with all TTI WHS and company procedures
• Ensure your activities comply with relevant acts, legal demands and ethical standards.

Skills and experience required:

• Restricted electrical license or appliance electrical testing licence an advantage, but not essential
• A strong technical/mechanical aptitude and keen interest in repairing electrical products.
• A strong technical aptitude with problem solving skills
• Ability to work to set KPI’s and self-manage time
• Excellent personal presentation and time management skills
• Strong interpersonal skills and computer skills

This is an onsite technician role with no travel involved, based at our Milwaukee Service Centre in Dandenong South VIC. If this role sounds like you and you are excited at the prospect of joining a successful and dynamic global organisation