Service Repair Technician

Milwaukee; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts & Perks

Personal Development

Health & Wellbeing

Social

Job summary

Milwaukee is seeking multiple Service Repair Technicians for our Service Centre in Dandenong South, Victoria. You will diagnose and repair returned products under warranty, ensuring AU regulations and best-in-class customer experience.

A strong technical mindset and hands-on training are provided for the right person. This onsite technician role focuses on dismantling, repairing, and troubleshooting electrical/mechanical products.

Qualifications

• Strong technical and mechanical aptitude for repairing electrical products.
• Able to diagnose faults and dismantle/reassemble devices.
• Good time management and customer-facing communication.

Responsibilities

• Dismantle and reassemble products, diagnose faults.
• Deliver quality repairs within a timely manner.
• Improve warranty and service processes where possible.
• Monitor repair trends and identify stock/parts needs.
• Ensure compliance with WHS and company procedures.
• Abide by relevant acts, laws and ethical standards.

Skills

Technical aptitude

Mechanical aptitude

Problem solving

Time management

Interpersonal skills

Computer skills

Education

Restricted electrical license (advantage)

Job description

Who are we?

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.

Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

We are committed to ensuring our people have a great experience at Milwaukee, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

• Discounts & Perks: Generous discounts on company products.
• Personal Development: Access to professional development programs.
• Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
• Social: Recognition programs and social events to celebrate our team's achievements.

As a result of the continued success and growth of the Milwaukee brand we are currently seeking multiple Service Repair Technicians to join our expanding team in Dandenong South, Victoria. The Service Repair Technician will effectively diagnose, and repair returned products in accordance with the company manufacturer's warranty and AU regulations to support best in class customer experience.

If you have a technical/mechanical aptitude and mindset and enjoy repairing electronic or mechanical products this is your opportunity to become a trained service technician working with an iconic, market leading brand! Comprehensive hands‑on training is provided for the right person!

Reporting to the Workshop Team Leader your duties will include:

• Dismantling and reassembling product/diagnosing faults.
• Delivering quality repairs within a timely manner
• Continuously improving the warranty and service processes looking for ways to streamline where possible
• Monitor repair trends and identify stock and spare parts requirements
• Ensure compliance with all TTI WHS and company procedures
• Ensure your activities comply with relevant acts, legal demands and ethical standards.

Skills and experience required:

• Restricted electrical license or appliance electrical testing licence an advantage, but not essential
• A strong technical/mechanical aptitude and keen interest in repairing electrical products.
• A strong technical aptitude with problem solving skills
• Ability to work to set KPI's and self-manage time
• Excellent personal presentation and time management skills
• Strong interpersonal skills and computer skills

This is an onsite technician role with no travel required, based at our Milwaukee Service Centre in Dandenong South, VIC. If you're mechanically minded, enjoy solving problems and take pride in your work, we'd love to hear from you.