Service Owner

XPT Software Australia Pty Ltd; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

XPT Software Australia Pty Ltd in Sydney is seeking a Service Owner to drive product strategy and act as the main liaison between clients and delivery teams. The role requires hands-on experience with SAFE/Agile, ScrumMaster and Product Owner practices, and a ability to translate client needs into epics and user stories, prioritising backlogs and guiding a product roadmap to success.

You will collaborate with stakeholders, manage budgets for epics, and ensure delivery aligns with client

Qualifications

• Experience delivering software products in complex environments.
• Ability to define EPICS and user stories for product development.
• Strong backlog management and stakeholder communication skills.

Responsibilities

• Exposure to FS domain and hands-on experience in SAFE/AGILE methodologies as ScrumMaster, Product/Service Owner.
• Identify and prioritise client needs, define user targets and map to main features.
• Update and prioritise product backlog; present iterations to clients; ensure fit with user requirements.
• Define EPICS and User Stories within budget; manage budgets for epics and velocity.
• Prepare strategy and present ideas for stakeholders and define product features.
• Lead development by creating a product roadmap and act as main contact between teams and stakeholders.
• Oversee all stages of product creation including design and development; organize and rank backlog items.
• Inform stakeholders about product status and areas for improvement.

Skills

SAFE/AGILE

ScrumMaster

Product Owner

Job description

XPT Software Australia Pty Ltd | Contract

Service Owner

Sydney, Australia | Posted on 09/16/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

Responsible for theproduct and acting as a spokesperson for the clients, a Service Owner must:

• Exposure to FS Domainand hands on experience in SAFEAGILE methodology in multiple roles as ScrumMaster, Product\Service Owner
• Identify and prioritise a client’s needs and requirements: define the usertarget, its expectations and thus the product’s main features;
• Update the product backlog, a kind of to-do-list to prioritise the variousfeatures to develop. At every stage (or iteration), the Product Backlog isevaluated and presented to the clients to ensure the final product or servicefits user requirements;
• Define EPICS and User Stories, a short and clear description of thecustomer's needs, to make sure they can be done within the allocated budget;
• Ensure budgets are approved for the EPICS assigned to the Scrum teams.Estimated solution should be matching the scrum team capacity and velocity.
• Preparing strategy and presenting ideas for stakeholders.
• Defining the features of the product according to customer requirements.
• Leading the development process by creating a product roadmap based on thisvision.
• Acting as the main point of contact between teams and stakeholders.
• Looking after all the stages of product creation including design anddevelopment.
• Organising and ranking the items in the product backlog according torequirements.
• Helping the scrum/product development team achieve each sprint’s goals.
• Before the product is released, each iteration is adjusted and improved.
• Locating areas that want improvement.
• Informing stakeholders and customers about the product’s status.