Service Owner

XPT Software; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

XPT Software in Sydney is seeking an experienced Product Owner/Service Owner to lead product strategy and act as a spokesperson for clients, ensuring the delivered solution matches user needs. You will define EPICS and User Stories, maintain the backlog, align budgets, create a product roadmap, and serve as the main liaison between development teams and stakeholders to drive value.

This role requires SAFe/Agile experience and strong stakeholder communication; you will work across iterations to

Qualifications

• Experience as Scrum Master and Product/Service Owner within SAFe/Agile environments.
• Ability to identify and prioritise client needs, define user targets and main features.
• Proficient in updating and prioritising the product backlog to deliver value.
• Experience defining EPICS and User Stories within budget constraints.
• Ability to present the backlog and product strategy to clients and stakeholders.

Responsibilities

• Define EPICS and User Stories to meet customer needs within budget.
• Ensure the product backlog is prioritised to align with stakeholders' requirements.
• Lead the development roadmap and communicate progress to clients.
• Create and adjust product strategy based on velocity and team capacity.
• Act as the main liaison between teams and stakeholders throughout development.
• Inform stakeholders about product status and iteration outcomes.

Skills

Scrum Master

Product Owner

Backlog management

Stakeholder management

SAFe Agile

Job description

Responsible for the product and acting as a spokesperson for the clients, a Service Owner must:

• Exposure to FS Domain and hands on experience in SAFEAGILE methodology in multiple roles as Scrum Master, Product\Service Owner
• Identify and prioritise a client’s needs and requirements: define the user target, its expectations and thus the product’s main features;
• Update the product backlog, a kind of to-do-list to prioritise the various features to develop.

At every stage (or iteration), the Product Backlog is evaluated and presented to the clients to ensure the final product or service fits user requirements;

• Define EPICS and User Stories, a short and clear description of the customer's needs, to make sure they can be done within the allocated budget;
• Ensure budgets are approved for the EPICS assigned to the Scrum teams.

Estimated solution should be matching the scrum team capacity and velocity.

• Preparing strategy and presenting ideas for stakeholders.
• Defining the features of the product according to customer requirements.
• Leading the development process by creating a product roadmap based on this vision.
• Acting as the main point of contact between teams and stakeholders.
• Looking after all the stages of product creation including design and development.
• Organising and ranking the items in the product backlog according to requirements.
• Helping the scrum/product development team achieve each sprint’s goals.
• Before the product is released, each iteration is adjusted and improved.
• Locating areas that want improvement.
• Informing stakeholders and customers about the product’s status.