Service Operations Leader – Safety, Growth & Customer Impact

KONE; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Career progression opportunities

Total rewards package

Learning & development programs

Supportive team culture

Job summary

KONE is seeking an exceptional Service Operations Manager in Adelaide to lead and develop a high-performance team, delivering service objectives with a customer-centric mindset and a focus on safety and quality. You will drive budgeting, forecasting and continuous improvement, maintain strong customer relationships, and report on regional performance to the senior leadership team.

Join a global organisation committed to training and career progression, with comprehensive rewards and a culture

Qualifications

• 5+ years’ experience running a service operations team.
• Bachelor’s degree or a strong Electrical/ Mechanical background desired.
• Strong business acumen - understanding of the market and customer needs.
• Confident reporting, forecasting, pricing and making commercial decisions.
• Excellent Customer Relationship management skills

Responsibilities

• Promote a strong safety culture by ensuring compliance with KONE's safety standards, procedures and requirements.
• Ensure a high level of customer satisfaction in the region.
• Lead, coach and develop your team to achieve business objectives and regional performance targets.
• Develop and execute business plans, including budgeting, forecasting and financial performance management.
• Champion continuous improvement initiatives across operational processes.
• Monitoring sales results in the region.
• Secure and extend existing maintenance portfolio and profitability of KONE.
• Ensure customer satisfaction in the region by keeping customers updated regarding up-coming maintenance schedules.
• Responsible for installation to maintenance handover process.
• Participate in service management meetings at a national level.

Skills

Leadership

Team management

Customer relationship management

Forecasting

Budgeting

Education

Bachelor's degree or strong Electrical/ Mechanical background

Job description

KONE is seeking an exceptional Service Operations Manager in Adelaide to lead and develop a high-performance team, delivering service objectives with a customer-centric mindset and a focus on safety and quality. You will drive budgeting, forecasting and continuous improvement, maintain strong customer relationships, and report on regional performance to the senior leadership team.

Join a global organisation committed to training and career progression, with comprehensive rewards and a culture