Service Operations Consultant

Health Support Services, LLC; Cockburn; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12% employer contributed superannuity

Salary packaging arrangements

Professional development opportunities

Flexible working

Discounts with corporate partners

Health and well-being initiatives

Employee Assistance Program

Other location-based allowances

Job summary

Health Support Services (HSS) in Western Australia seeks a Service Operations Consultant to join a recruitment pool for fixed-term full-time appointments. You will consult with customers to deliver offsite ICT services, coordinate demand-driven virtual teams, and push for automation and self-service improvements.

This role forms part of the ICT Business Unit, supporting WA Health operations and customers across hospitals and facilities.

Qualifications

• Consulting with customers to deliver offsite services ops products and services.
• Coordinating virtual teams allocated by demand to designated customers.
• Optimising services particularly through automation and self-service.

Responsibilities

• Consult with customers to deliver offsite services ops products and services.
• Coordinate virtual teams allocated by demand to designated customers.
• Improve services through automation and self-service.

Skills

Customer consultation

Team coordination

Automation mindset

Job description

CRVCID No. 751019 Hello, are you... An innovator? A problem solver? A team player? A customer focused thinker? Committed to helping others? Interested in contributing to the health of all Western Australians? This is an exciting time for HSS and we’re looking for adaptable, motivated, and resilient people to join our growing team. Before you read this job ad, please note, HSS can make reasonable adjustments to allow you to fully participate in the application and interview process. If this is relevant for you, please refer to the contact details under the 'Application and Interview Support' section of this job ad.

About HSS

Put simply, we work behind the scenes to ensure the WA health system runs smoothly! As the Western Australian Government agency providing shared services to the state’s public health system, we provide a suite of financial, ICT, procurement and supply, and workforce services to more than 70,000 employees across WA’s public health services and hospitals. Whether you work in our corporate offices, at our customers’ sites in a hospital, or at our warehouses located in Jandakot - we are one united team of over 1,800 people. Find out more about us www.hss.health.wa.gov.au.

Your new role

We are seeking enthusiastic and suitably experienced persons for the role of Service Operations Consultant. This is a Recruitment Pool for Fixed Term Full Time appointments with the possibility of extension(s) and/or permanency. As a member of the Information and Communication Technology Business Unit, you will be responsible for:

• Consulting with customers to deliver offsite services ops products and services.
• Coordinating virtual teams allocated by demand to designated customers.
• Optimising services particularly through automation and self-service.

Please view the Job Description Form (JDF) attached which provides a full statement of duties for the position. If you thrive in a fast paced, multifaceted working environment, and are eager to contribute to our purpose of supporting our customers to provide excellent health care, we would love to hear from you.

Why join our team

Being part of HSS means that your role meaningfully contributes and positively impacts the community in which we live. We’re guided by five values in everything we do at HSS – in the way we work, how we make decisions and the way we behave:

• We value and care for each other
• We connect and collaborate for success
• We take ownership and act with purpose
• We pursue excellence in how we deliver
• We explore and embrace new ideas

At HSS, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged. We are committed to creating an equitable and diverse workforce and encourage applications from people with disability, Aboriginal people, people from culturally diverse backgrounds, members of our LGBTQIA+ community, women, youth and mature age. HSS is committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply. At HSS, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged. HSS is committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy.

Benefits of working with HSS

In addition to a competitive salary, we offer you a range of benefits, which may include (in line with operational requirements):

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here
• Access to generous salary packaging arrangements (including living expenses up to $9,010, and meal entertainment expenses up to $2,650, per annum tax free)
• Professional development opportunities and study leave/assistance
• Flexible working and leave arrangements
• Discounts with our corporate partners
• Health and well-being initiatives
• Employee Assistance Program
• Other professional and location-based allowances.

Want to know more?

Please contact Harriet Fitzgerald, Manager Service Operations on 0419 602 930 if you would like to discuss more about the role and team you’ll be working with.

Eligibility

• Have valid Australian work rights. This includes Australian Citizens, Australian Permanent Residents, and individuals who hold an active temporary Australian Visa with relevant work rights.
• Undertake a criminal record screening, working with children check (if required for the role), a pre-employment health assessment and integrity check, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.

Application and interview support

If you have any access needs that may require adjustments to allow you fully participate in the application and interview process, please contact the HSS Human Resources Team . If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Other information for applicants

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process. Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 30 July 2027. Thank you for considering a role with HSS.