Service Navigator – Ageing Well

Wesley Mission Queensland Limited; Australia; Hybride; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Purpose-led practice

Remuneration packaging

Career development

Team culture

Discounts on private health insurance

Flexible work options

Résumé du poste

Wesley Mission Queensland Limited is seeking a Service Navigator – Ageing Well in Sinnamon Park, Australia. You will be the first point of contact delivering personalised guidance, intake, assessment and onboarding to help older Australians access aged care services and maintain independence.

You will collaborate with internal teams and healthcare professionals to support seamless transitions, meet KPIs and grow community referrals.

Qualifications

• Proof of COVID-19 vaccination status.
• Current Driver’s Licence and willingness to travel for work.
• Probity checks as required by WMQ policy.

Responsabilités

• Deliver exceptional customer engagement by providing information, advice and support to prospective clients and their advocates regarding aged care and community services.
• Manage the full client acquisition journey from lead generation through onboarding to achieve service growth targets.
• Conduct client assessments to identify needs, preferences and risks, and recommend services and funding options.
• Prepare onboarding documentation including service agreements, fee estimates and legislative requirements.
• Build and maintain strong relationships with referral partners, healthcare professionals and community stakeholders to generate referrals.
• Promote services through networking and community engagement activities.
• Maintain knowledge of aged care funding, legislation and service offerings to provide accurate advice.

Connaissances

Customer engagement

Assessment skills

Relationship building

Networking

Stakeholder engagement

Description du poste

## Service Navigator – Ageing WellApply: Sinnamon Park: Full time: Posted Today: End Date: October 31, 2026 (30+ days left to apply): JR102600Your role as a Service Navigator – Ageing Well, you'll play a pivotal role in helping older Australians and their families access the support they need to live well and age with confidence. As the first point of contact for our services, you will deliver an exceptional customer experience through intake, assessment, service navigation and onboarding, ensuring each client receives personalised guidance tailored to their individual needs and goals.Working within a client-centred and values-driven environment, you'll support the delivery of high-quality aged care services that empower clients to maintain independence, wellbeing and quality of life. You'll also build strong relationships with internal teams, healthcare professionals and community partners to facilitate seamless transitions into and across Wesley Mission Queensland services.This is an exciting opportunity to make a meaningful difference while helping grow our services through stakeholder engagement, community awareness and referral development, ensuring more people can access the support they need, when they need it most.**What We Offer*** **Purpose-led practice** – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care* **Attractive Remuneration plus packaging benefits** – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions* **Career development** – Structured induction, mentorship, and professional growth pathways* **Team Culture** – Be part of a collaborative and supportive team that values your skills and wellbeing* **Perks and Benefits** – We love our employee benefits, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more* **Flexibility and Balance** - Life is full of demands, and we understand that everyone’s situation is different. Where practicable, we offer a range of flexible work options to help you achieve the balance that works for you, including part‐time opportunities, hybrid work arrangements, job sharing, purchased leave and flexible working hours. We’re committed to helping you navigate work and life in a way that supports your wellbeing. **What We’re Looking For*** Deliver exceptional customer engagement by providing information, advice and support to prospective clients and their advocates regarding aged care and community services.* Manage the full client acquisition journey, from lead generation and nurturing through to onboarding, ensuring service growth targets and KPIs are achieved.* Conduct client assessments to identify needs, preferences and risks, recommending appropriate services and funding options.* Prepare and manage onboarding documentation, including service agreements, fee estimates and legislative requirements.* Build and maintain strong relationships with referral partners, healthcare professionals and community stakeholders to generate referrals and business opportunities.* Promote services through networking, industry events and community engagement activities.* Maintain current knowledge of aged care funding, legislation and service offerings to provide accurate advice and support.* Gather and report market intelligence, customer feedback and industry insights to support business development and strategic decision-making.* Ensure accurate, confidential and compliant client record management across relevant systems.**A Valuable Addition, Yet Not a Must-Have!*** Experience delivering a positive customer journey and coordinating service access.* Collaborative team player with a commitment to continuous improvement.* Strong understanding of community resources and referral networks.* Ability to work across teams to achieve business objectives and KPIs.* Skilled at identifying and recommending process and service improvements. **Essential Requirements*** Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)* Relevant probity checks required by legislation and WMQ Limited policy.* Current Driver’s Licence and willingness to travel for work* Demonstrate behaviours aligned with the organisation's Model of Care, Charter, Vision, Mission and Values while adhering to policy, process and legislative requirements.**Apply Now!**Be part of something meaningful - Click Apply today!