Service Manager - Wet Fire Protection

Complete Pumps; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

4-day working week

Company vehicle, fuel and tolls

Company mobile phone

Supportive management and admin team

Quarterly team events

Job summary

Complete Pumps in Sydney, NSW seeks an experienced Wet Fire Service Manager to lead our growing team. You will oversee field technicians, conduct site inspections, prepare quotations, and ensure service operations run smoothly and safely.

You will drive client relationships, manage schedules, and ensure compliance with Australian Standards, including AS 1851. This is a hands-on leadership role with opportunities to shape the service department and mentor technicians.

Qualifications

• Extensive experience in the wet fire protection industry.
• Strong knowledge of fire hydrants, hose reels, sprinklers, fire pumps.
• Experience supervising or managing technicians.
• Experience conducting site inspections and preparing quotations.
• Knowledge of Australian Standards, including AS 1851.
• Excellent leadership and communication skills.

Responsibilities

• Manage and support our field technicians across Sydney, providing technical guidance and ensuring works are completed to a high standard.
• Conduct site inspections to assess defects, repairs, upgrades and maintenance requirements.
• Prepare accurate quotations for wet fire repairs, maintenance, installations and rectification works.
• Oversee daily service operations and ensure technicians are completing works efficiently and correctly.
• Provide technical assistance and troubleshooting support to technicians on site.
• Work closely with scheduling and administration teams to ensure jobs are planned and completed on time.
• Review completed jobs, technician reports and documentation for accuracy and compliance.
• Identify materials, equipment and labour requirements for upcoming works.
• Liaise with clients, contractors and building managers regarding technical matters and service requirements.
• Ensure all works comply with relevant Australian Standards, regulations and company procedures.
• Monitor technician performance, productivity and workmanship.
• Assist with training, mentoring and developing our growing team of technicians.

Skills

Team leadership

Site inspections

Quotation preparation

Client relationship management

On-site problem solving

Tools

Simpro

Job description

Are you an experienced Wet Fire Technician ready to take the next step into management? Or an experienced Service Manager looking for a new opportunity?

Complete Pumps is seeking a motivated, experienced and hands‑on Wet Fire Service Manager to join our growing Sydney‑based team.

This is an excellent opportunity for someone with strong technical knowledge of wet fire systems who enjoys leading a team, solving problems and maintaining strong client relationships.

You will be responsible for overseeing our field technicians, conducting site inspections, preparing quotations and ensuring our service operations run efficiently.

WE'RE HIRING – WET FIRE SERVICE MANAGER

Complete Pumps | Sydney, NSW

Key Responsibilities

• Manage and support our field technicians across Sydney, providing technical guidance and ensuring works are completed to a high standard.

• Conduct site inspections to assess defects, repairs, upgrades and maintenance requirements.

• Prepare accurate quotations for wet fire repairs, maintenance, installations and rectification works.

• Oversee daily service operations and ensure technicians are completing works efficiently and correctly.

• Provide technical assistance and troubleshooting support to technicians on site.

• Work closely with our scheduling and administration teams to ensure jobs are properly planned, organised and completed on time.

• Review completed jobs, technician reports, photos and documentation to ensure accuracy and compliance.

• Identify materials, equipment and labour requirements for upcoming works.

• Liaise directly with clients, contractors and building managers regarding technical matters, quotations and service requirements.

• Ensure all works comply with relevant Australian Standards, regulations and company procedures.

• Monitor technician performance, productivity and workmanship.

• Assist with training, mentoring and developing our growing team of technicians.

About You

We are looking for someone who has:

• Extensive experience within the wet fire protection industry.

• Strong technical knowledge of fire hydrants, hose reels, sprinkler systems, fire pumps, boosters and associated equipment.

• Previous experience supervising or managing technicians, or a senior technician ready to progress into management.

• Experience conducting site inspections and preparing detailed quotations.

• Sound knowledge of relevant Australian Standards, including AS 1851.

• Strong leadership, communication and problem‑solving skills.

• Excellent organisational skills and the ability to manage multiple jobs and priorities.

• A proactive attitude with the ability to work independently and take ownership of responsibilities.

• A current Australian driver's licence.

• Experience with Simpro would be advantageous.

What We Offer

• 4-day working week – enjoy a better work‑life balance!

• Competitive salary package based on experience.

• Company vehicle, fuel and tolls provided.

• Company mobile phone.

• Supportive management and administration team.

• Quarterly team events and social activities.

• A stable, long‑term position with a growing Sydney‑based fire protection company.

• The opportunity to take ownership of the service department and make a genuine difference.

About Complete Pumps

Complete Fire Group is a Sydney‑based fire protection company specialising in the inspection, testing, maintenance, repairs and upgrades of fire protection systems.

We pride ourselves on delivering quality workmanship, reliable service and building long‑term relationships with our clients.

Location: Sydney, NSW
Position: Full‑Time – 4‑Day Working Week
Industry: Fire Protection – Wet Fire Services