Service Manager-Victoria

Geelong Careers; Geelong; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Laptop and mobile tools

Permanent full-time position

Direct access to senior leadership

Job summary

Southern Star Group (SSG) in Victoria is seeking an experienced Service Manager to lead and transform our Victorian service operation across Geelong and Clayton. You will oversee a team of ~50 across field service, internal coordination, glazing and parts operations, driving structure and high performance.

This is a genuine leadership role focused on creating capabilities, lifting performance, and delivering exceptional customer outcomes with strong autonomy and direct access to senior

Qualifications

• Strong leadership experience within trades, construction or field service environments.
• Proven ability to improve team performance and operational outcomes.
• Confidence managing attendance, conduct and performance issues fairly and effectively.
• Excellent communication and relationship-building skills.
• Hands-on, practical approach to problem solving.
• Strong commitment to safety leadership.
• Ability to make decisions, drive momentum and achieve results in a fast-paced environment.

Responsibilities

• Lead a team of approximately 50 employees across Victoria.
• Build a culture of accountability, safety and pride in workmanship.
• Coaching and developing supervisors and future leaders.
• Improving service delivery performance and operational efficiency.
• Driving continuous improvement initiatives across scheduling, workflow, field execution and completion processes.
• Managing labour, fleet, parts and operational costs.
• Strengthening training, capability and workforce engagement.
• Building strong relationships across Sales, Operations and Customer Service teams.

Skills

Leadership experience

Operations management

Safety leadership

Communication

Job description

Job Description

If you're the type of leader who gets satisfaction from fixing problems, improving systems, and leaving an operation stronger than you found it, we'd love to hear from you.

Why This Role?

This Is a Rare Opportunity To

• Lead a substantial operational workforce across multiple sites
• Shape team structure and capability
• Drive service excellence and customer outcomes
• Build future leaders and strengthen supervisory capability
• Influence operational strategy and business performance
• Work directly with a supportive General Manager who values autonomy and accountability
• Play a key role in creating what we believe can become the industry's leading service operation

The Opportunity

Responsibilities

• Field service technicians and supervisors
• Internal service scheduling and administration
• Site glazing operations
• Parts coordination and inventory readiness

You'll focus on improving operational effectiveness, increasing productivity, strengthening safety performance, developing leaders, and delivering a high-quality customer experience.

What You'll Be Doing

• Leading a team of approximately 50 employees across Victoria
• Building a culture of accountability, safety and pride in workmanship
• Coaching and developing supervisors and future leaders
• Improving service delivery performance and operational efficiency
• Driving continuous improvement initiatives across scheduling, workflow, field execution and completion processes
• Managing labour, fleet, parts and operational costs
• Strengthening training, capability and workforce engagement
• Building strong relationships across Sales, Operations and Customer Service teams

What We're Looking For

You May Come From

• Windows and doors
• Residential construction
• Building products
• Trade services
• Installation and maintenance operations
• Adjacent field service industries, Based across Geelong or Clayton, with regular travel between both sites and field locations throughout Victoria. Driver's licence and White Card are required.

About The Employer

Southern Star Group (SSG) is one of Australia's leading manufacturers of windows and doors, supplying some of the country's most recognised residential builders and construction companies.

We're looking for an experienced Service Manager to lead and transform our Victorian Service operation across Geelong and Clayton, overseeing a team of approximately 50 employees across field service, internal coordination, glazing, and parts operations.

This is not a maintenance role. This is a genuine leadership opportunity for someone who thrives on creating structure, lifting performance, developing people, and building high-performing teams.

About The Candidate

• Strong leadership experience within trades, construction or field service environments
• A proven ability to improve team performance and operational outcomes
• Confidence managing attendance, conduct and performance issues fairly and effectively
• Excellent communication and relationship-building skills
• A hands-on, practical approach to problem solving
• A strong commitment to safety leadership
• The ability to make decisions, drive momentum and achieve results in a fast-paced environment

Work Environment

• Attractive salary package
• Company vehicle
• Laptop and mobile tools
• Permanent full-time position
• Significant autonomy and ownership
• Direct access to senior leadership
• A business that is investing in its future and committed to continuous improvement
• The opportunity to make a visible and lasting impact on one of Victoria's largest service operations in the building products sector.