Customer Service Representative

Southern Star Group; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Southern Star Windows & Doors is seeking a proactive Customer Service Officer based onsite in Clayton to support customers, production and internal teams. You’ll answer enquiries by phone and email, provide product, order and delivery information, and help keep projects moving.

This role suits someone who communicates clearly, stays organised, and takes ownership in a busy manufacturing environment. Training and development are provided as you learn the business and grow with the team.

Qualifications

• You don't need years of industry experience, but you will need to be a clear and confident communicator.
• You should be organised, reliable and comfortable learning new systems.
• You should be calm and solutions-focused when things get busy.
• You should take ownership and follow things through.
• You should be a positive team member who genuinely wants to learn.

Responsibilities

• Respond to enquiries by phone and email.
• Provide product, order and delivery information.
• Process order updates and changes.
• Investigate and resolve issues.
• Keep customers informed.
• Maintain accurate records.

Skills

Clear communicator

Organised and reliable

Calm under pressure

Ownership & follow-through

Team player & learning mindset

Job description

At Southern Star Windows & Doors, we're building a stronger Customer Service team-and we're looking for switched-on people who want to grow with us.

This isn't a scripted call-centre role. You'll solve real problems, help customers keep their projects moving and learn how an established Australian manufacturing business operates.

The Role

Based onsite at Clayton, you'll work with customers, production and internal teams to:

• Respond to enquiries by phone and email

• Provide product, order and delivery information

• Process order updates and changes

• Investigate and resolve issues

• Keep customers informed

• Maintain accurate records

It's a busy environment where clear communication, good judgement and a solutions-focused approach make a real difference.

What You'll Bring

You don't need years of industry experience, but you will need to be:

• A clear and confident communicator

• Organised, reliable and comfortable learning new systems

• Calm and solutions-focused when things get busy

• Someone who takes ownership and follows things through

• A positive team member who genuinely wants to learn

Customer service experience is helpful, while experience in construction or building products would be a bonus.

Why Join Us?

We won't pretend windows and doors are glamorous-but the team we're building is something we're genuinely excited about.

You'll receive training and support, real responsibility and exposure to different parts of the business. As the team grows, there will be genuine opportunities for capable people to learn, contribute and develop.

If you're looking for a genuine next step-not just another customer service job-we'd love to hear from you.