Service Manager - Service Asset Configuration

AC3; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Salary packaging

Hybrid work

Half-day Fridays

Respectful culture

Rise Up network

Speak Up Advisors

Career development

Flexible hybrid

CBD location

Job summary

AC3, an Australian-owned ICT managed service provider, is seeking a leader to guide configuration, capacity and availability management. You’ll work with internal teams to analyze, plan, measure and improve IT system performance and service levels.

You’ll bring strong leadership and solid experience in Configuration Management, data modelling, asset lifecycle management, and data reporting, helping AC3 deliver secure, scalable technology solutions for government and enterprise clients.

Qualifications

• Leadership experience in managing teams or workstreams.
• Solid experience in Configuration Management, Data models, Asset Lifecycle Management and Data management reports.

Responsibilities

• Own and govern configuration, capacity and availability management processes across IT services.

Job description

Who you’ll be working with

At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.

Why join us?

What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.

We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons.

We live by the AC3 way – Work Wise, Work Humble, and Work Honest.

Why this role exists

The Configuration, Capacity & Availability function is responsible for ensuring that new and existing services and infrastructure are centrally tracked, can deliver the levels of availability agreed with our customers in service level agreements, and that there is sufficient capacity to meet current and future demand. As a process owner you are accountable for maintaining information about configuration items that are required to deliver IT services.

Role Context

Part of the Service Management team, you’ll provide guidance and oversight on the implementation and execution of effective availability, capacity and configuration management. You will be working particularly closely with our internal teams to help analyze, plan, measure and improve all aspects of the capacity & availability of IT systems and services.

You will have experience as a leader and have solid experience in Configuration Management, Data models, Asset Lifecycle Management and Data management reports.

What we offer

• Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month
• A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
• Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
• Access to training and career development opportunities, that helps some 30 AC3ers progress year on year.
• Flexible Hybrid work options and real work life integration
• Convenient CBD location with modern offices right near Central station