Service Manager - Lifts

Otis Worldwide Corporation; Perth; On-site; AUD 110,000 - 150,000; Full time

Job summary

Otis Perth is seeking an experienced Service Manager to lead the Service, Maintenance and Repair field team across Western Australia. You will supervise trades-based staff, coach for safety, and partner with Sales to exceed customer expectations.

Strong communication, planning, and drive are essential for success. Role requires 5+ years in supervisory roles within lift/industrial trades, engineering qualifications, and a valid driver's license.

Qualifications

• Engineering or related field qualifications or trade certs.
• Electrical license is an added advantage.
• Supervisory certificate such as Front-Line Leadership.

Responsibilities

• Manage and direct all Service and Repair Field employees.
• Deliver safety and field coaching/training to teams to meet KPIs and objectives.
• Roster-based Duty Supervisor to support night calls and interstate dispatch.
• Maintain relationships with internal/external stakeholders including inspectors.
• Ensure procedures comply with business and legislative requirements.
• Collaborate with Sales to meet/exceed customer expectations.
• Validate service quality via audits and audit findings actions.
• Take on extra Units/territory to cover workload peaks.

Skills

Leadership

Team supervision

Customer focus

Time management

Communication skills

Driver's license

Safety awareness

Education

Engineering trade certification

Electrical license (advantage)

Supervisory certificate (Front-Line Leadership)

Job description

Date Posted:2026-09-16Country:AustraliaLocation:LOC7059: 610 Murray Street, West Perth WA 6005At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.Come and join OTIS today and be part of the Forbes 2025 World's Best Employers!About YouWe are looking for an experienced Service Manager.This exciting permanent role will be based in Perth, Western Australia and report into the State Manager of Western Australia.You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Western Australia.Your Key ResponsibilitiesManage and direct all Service and Repair Field employees.Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate as needed. This includes attending the site as necessary in the event of a serious and escalated issues.Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.Partner with the relevant Sales Team employees to meet and exceed customer expectations.Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).What you will need to be successfulHave qualifications or trade certifications within the Engineering or related field. Having an Electrical license would be an added advantage.Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.Strong customer focus, teamwork, and time management abilities.Has strong business acumen abilities, is adaptable, and results-oriented.Sound knowledge of computer systems for functional hardware and software.Excellent written and verbal communication skills.Has the ability to liaise and influence all stakeholders within the organization.Hold an active and valid driver's licenseApply today to join us and build what’s next!If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].