Service Manager: Lead Meaningful Employment Team

SmartRecruiters, Inc.

Waterloo

On-site

AUD 110,000 - 140,000

Full time

4 days ago

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Benefits offered by this job

12 Weeks Paid Parental Leave

Wellbeing initiatives

Employee Assistance Program (EAP)

Salary packaging

Roadside assistance

Fitness Passport

Job summary

atWork Australia seeks a Service Manager to lead and coach a thriving team of employment professionals across multiple locations in New South Wales. You will drive KPI performance and ensure contractual obligations are met, while fostering a culture of high performance and integrity.

Collaborate with external and internal stakeholders, manage monthly financial reporting and forecasting, and uphold governance and client-focused service delivery.

Qualifications

Experience in customer service or a client facing role.
Experience in management and leading a team.
Confident liaising with multiple external and internal stakeholders.
Hold a current Drivers Licence.

Responsibilities

Ensure KPI targets and contractual obligations are met and exceeded.
Establish clear direction for operations across multiple locations.
Develop and maintain a culture of performance across the business.
Provide leadership, supervision, coaching and growth opportunities for the team.
Provide timely monthly financial reporting and forecasting as directed.
Be accountable for business risk, governance and financial performance.
Foster a client-focused environment and service excellence.

Skills

Customer service

Team leadership

Stakeholder liaison

KPI driven

Job description

Collaborate with external and internal stakeholders, manage monthly financial reporting and forecasting, and uphold governance and client-focused service delivery.

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