Service Manager, Farm Machinery & Workshop Leader

Vater Machinery; NURIOOTPA; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Mobile phone

Product training

Support from SA dealership

Descripción de la vacante

Vater Machinery in Nuriootpa, SA, seeks a dynamic Service Manager to lead our service department and drive high-quality repairs, timely turn-around, and excellent customer outcomes.

You will manage a skilled technical team, oversee warranty, invoicing and workshop safety, and partner with parts and sales teams to strengthen overall service performance.

This full-time role offers a company vehicle and ongoing product training within a supportive family-owned business.

Formación

• Proven leadership of a technical service team.
• Experience in workshop operations and warranty processes.
• Strong customer service and problem-solving skills.
• Excellent communication and PC skills.

Responsabilidades

• Lead and support a high-performance technical service team
• Manage workshop operations, workflow planning, and labour utilisation
• Maintain service integrity through quality repairs & efficient turnaround times
• Manage warranty processes, WIP, invoicing and internal repair orders
• Raise purchase orders, source equipment, and prepare quotations
• Drive continuous improvement in systems, service standards, and efficiency
• Build relationships with customers and internal departments
• Handle escalated enquiries and ensure positive customer outcomes

Conocimientos

People leadership

Customer service

Workshop supervision

Process improvement

WHS compliance

Descripción del empleo

Vater Machinery in Nuriootpa, SA, seeks a dynamic Service Manager to lead our service department and drive high-quality repairs, timely turn-around, and excellent customer outcomes.

You will manage a skilled technical team, oversee warranty, invoicing and workshop safety, and partner with parts and sales teams to strengthen overall service performance.

This full-time role offers a company vehicle and ongoing product training within a supportive family-owned business.