Senior Airline Field Service Engineer – Commercial Field Service

GE Aerospace; Sydney; Hybrid; AUD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Parental leave & family support

Health, wellbeing & EAP resources

Fitness reimbursement & discounted健康

Zusammenfassung

GE Aerospace is seeking an Airline Senior Field Service Engineer in Australia. You will operate on-site or embedded with customer sites, traveling as needed to support fleets and deliver exceptional service.

You will lead service programs, mentor field staff, and influence cross-functional teams to drive improvements, leveraging data analytics for proactive maintenance and fleet performance insights.

Qualifikationen

• Bachelor's degree or equivalent with 4+ years aerospace experience.
• Minimum 5 years aerospace field service experience.
• Willingness to travel interstate and overseas.
• Ability to work across multiple time zones.
• Strong technical expertise in aircraft engine fleet management.
• Experience influencing cross-functional teams.
• Proficient in data analytics to support technical decisions.

Aufgaben

• Lead on-site technical direction for jet engine product lines.
• Coach Field Service Engineers and collaborate with other departments.
• Guide policy and strategy to drive continuous service improvements.
• Provide prompt, effective solutions to customer issues and maintain loyalty.
• Track reliability and on-wing performance; advise on improvements.
• Support maintenance planning and long-term fleet stability.
• Interpret OEM manuals to support maintenance actions.
• Review maintenance actions for training opportunities.
• Produce fleet status reports for internal stakeholders.
• Recommend proactive maintenance based on engine analytics.

Kenntnisse

Project management

Analytical thinking

Strong communication

Cross-functional collaboration

Problem solving

Travel internationally

Ausbildung

Bachelor's degree in Engineering

High school diploma / GED with 4+ years aerospace experience

Tools

Data analytics

Jobbeschreibung

As an Airline Senior Field Service Engineer, you will serve as the trusted on-site technical representative for our customers, operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers' fleets. You will have the opportunity to travel both roving on-site support customer needs and be embedded within customer sites, delivering exceptional service and support.

Key responsibilities

• Lead programs and offer technical direction and assistance to customers and other FSEs in the operation, inspection, maintenance, and repair of assigned jet engine product lines
• Lead, coach, and mentor Field Service Engineers and collaborate effectively with other departments to drive operational excellence
• Guide commercial field service policy, process and strategy to drive continuous improvements across the organization, influencing business leadership in recognizing customer needs when decision making
• Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships
• Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations, and influence airline stakeholders to implement critical reliability improvements
• Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet
• Support maintenance and operational activities by interpreting OEM and technical manuals
• Review the effectiveness of maintenance actions to identify opportunities for training and improvement
• Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders
• Provide recommendations for proactive maintenance based on engine performance analytics

About you

• Bachelor's of Engineering or technical degree from an accredited university or college, or a high school diploma / GED / technical certificate with at least 4 years of full time work experience in Aerospace Field Service, airline operations or maintenance planning, engineering, aviation propulsion, or other related fields
• Minimum of 5 years of full-time working experience in Aerospace Field Service, airline operations or maintenance planning, engineering, aviation propulsion, or other related fields
• Periodic travel required both interstate and overseas
• Ability to work across multiple time zones including early morning and occasional late evening teleconferences with stakeholders locally and in the US
• Strong technical expertise in aircraft engine fleet management
• Experience in and influencing decision making in cross-functional teams
• Significant experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders
• Ability to problem solve independently using sound judgement and critical thinking
• Ability to lead, influence and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer
• Flexible and hybrid working options
• Competitive parental leave and family support
• Health, wellbeing, and EAP resources
• Fitness reimbursement and discounted health cover
• Superannuation, salary sacrifice, and insurance benefits
• Employee discounts and cashback offers
• Learning, development, and global career opportunities
• Recognition and reward programs

About us

GE Aerospace in Australia has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we've driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.