Service Advisor / Workshop Administrator

Hutcheon and Pearce; Finley; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

Ongoing training and development

Staff discounts on parts

EH Work App discounts

Growth opportunities

Job summary

Hutcheon & Pearce in Finley, NSW is seeking a Service Advisor to join the Service Department. You will coordinate jobs, inform customers and help keep the workshop running smoothly, working closely with Service Technicians and the Service Manager.

You don't need to be a mechanic; experience in service or administration and a knack for people skills are highly valued. Trade qualifications are welcome but not essential.

Qualifications

• Experience in a dealership or service environment preferred.
• Excellent attention to detail and organisational skills.
• Confident using Microsoft Office and data entry systems.
• Ability to manage multiple priorities in a busy environment.
• Trade qualifications welcomed but not essential.
• Mechanical or agricultural knowledge advantageous.

Responsibilities

• Be the friendly, reliable first contact for service customers.
• Book machinery in for servicing, repairs and maintenance.
• Prepare quotations and repair estimates.
• Open, manage and close work orders.
• Keep customers updated on job progress.
• Support warranty and product improvement claims.
• Assist with invoicing and ensure repair documentation is accurate and complete.
• Maintain service records and reporting.
• Help track workshop productivity and KPIs.
• Assist Service Manager with day‑to‑day coordination.

Skills

Strong communicator

Highly organized

MS Office

Data entry

Multitasking

Dealership experience

Tools

MS Office

Data entry systems

Job description

Are you organised, great with people, and someone who loves keeping things moving?

Hutcheon & Pearce is looking for a Service Advisor to join our Finley team. This is a key role within our Service Department, working closely with our customers, Service Technicians and Service Manager to help coordinate jobs, keep customers informed and make sure the workshop runs smoothly.

You don't need to be a mechanic to succeed in this role. We're looking for someone who can build great relationships, stay on top of the details and confidently manage multiple priorities in a busy environment.

What You'll Be Doing

• Being a friendly and reliable first point of contact for service customers
• Booking machinery in for servicing, repairs and maintenance
• Preparing quotations and repair estimates
• Opening, managing and closing work orders
• Keeping customers updated on the progress of their jobs
• Supporting warranty and product improvement claims
• Assisting with invoicing and ensuring repair documentation is accurate and complete
• Maintaining service records, customer information and reporting
• Helping track workshop productivity, performance and key KPIs
• Supporting the Service Manager with the day-to-day coordination and administration of the department

No two days are the same, and you'll play an important part in keeping our customers and service team moving.

Who Are We Looking For?

You might already have experience in a dealership or service environment, or you may come from a strong customer service or administration background and be ready for your next step.

• A strong communicator who genuinely enjoys helping customers
• Highly organised with excellent attention to detail
• Confident using Microsoft Office, data entry systems and spreadsheets
• Able to manage multiple priorities in a busy environment
• Previous administration, service advisor or dealership experience will be highly regarded
• Mechanical or agricultural industry knowledge is advantageous
• Trade qualifications are welcomed but not essential

What We'll Bring:

• Competitive hourly rate + applicable penalty rates
• Participation in our monthly-paid Performance Bonus Scheme
• Ongoing training and career development opportunities
• Staff discounts on John Deere parts, merchandise and toys
• Exclusive discounts and cashback offers through our EH Work App
• A supportive team environment with a strong focus on growth and development

About Hutcheon & Pearce

Hutcheon & Pearce is Australia's largest family-owned John Deere dealership. For more than 70 years, we've proudly supported communities across regional NSW.

Across our 20 locations, our team provides industry-leading equipment, parts and after-sales support to customers across agriculture, construction, forestry and lifestyle industries.

We're proud of where we've come from, but we're always looking for ways to Raise the Bar for our customers, our people and our communities.

Hutcheon & Pearce are an inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life