Service Advisor / Workshop Administrator

Hutcheon & Pearce; Finley; On-site; AUD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly rate

Performance bonus

Training and development

Staff discounts

EH Work App discounts

Supportive team environment

Job summary

Hutcheon and Pearce in Finley, NSW is seeking a Service Advisor to join the Service Department. You’ll coordinate jobs, communicate with customers and technicians, open and close work orders, and keep workshops running smoothly.

You don’t need mechanical experience; strong communication, organisation and attention to detail are essential. The role offers an hourly rate with bonus opportunities and career development in a supportive team.

Qualifications

• You’re a strong communicator who genuinely enjoys helping customers.
• Highly organised with excellent attention to detail.
• Confident using Microsoft Office, data entry systems and spreadsheets.
• Able to manage multiple priorities in a busy environment.
• Previous administration, service advisor or dealership experience is valued.
• Mechanical or agricultural knowledge is advantageous.
• Trade qualifications are welcomed but not essential.

Responsibilities

• Be the friendly first point of contact for service customers.
• Book machinery in for servicing, repairs and maintenance.
• Prepare quotations and repair estimates.
• Open, manage and close work orders.
• Keep customers updated on job progress.
• Support warranty and product improvement claims.
• Assist with invoicing and ensure repair documentation is accurate.
• Maintain service records and reporting.
• Help track workshop productivity and KPIs.
• Support Service Manager with day-to-day coordination.

Skills

Strong communication

Highly organised

Microsoft Office

Data entry systems

Multitasking

Administration background

Mechanical knowledge advantageous

Trade qualifications welcomed

Tools

Microsoft Office

Spreadsheets

Job description

Description

Hutcheon and Pearce

Service Advisor

Full-Time | Part

Finley NSW

Are you organised, great with people, and someone who loves keeping things moving?

Hutcheon & Pearce is looking for a Service Advisor to join our Finley team. This is a key role within our Service Department, working closely with our customers, Service Technicians and Service Manager to help coordinate jobs, keep customers informed and make sure the workshop runs smoothly.

You don’t need to be a mechanic to succeed in this role. We’re looking for someone who can build great relationships, stay on top of the details and confidently manage multiple priorities in a busy environment.

What You’ll Be Doing

• Being a friendly and reliable first point of contact for service customers
• Booking machinery in for servicing, repairs and maintenance
• Preparing quotations and repair estimates
• Opening, managing and closing work orders
• Keeping customers updated on the progress of their jobs
• Supporting warranty and product improvement claims
• Assisting with invoicing and ensuring repair documentation is accurate and complete
• Maintaining service records, customer information and reporting
• Helping track workshop productivity, performance and key KPIs
• Supporting the Service Manager with the day-to-day coordination and administration of the department

No two days are the same, and you’ll play an important part in keeping our customers and service team moving.

Who Are We Looking For?

You might already have experience in a dealership or service environment, or you may come from a strong customer service or administration background and be ready for your next step.

• A strong communicator who genuinely enjoys helping customers
• Highly organised with excellent attention to detail
• Confident using Microsoft Office, data entry systems and spreadsheets
• Able to manage multiple priorities in a busy environment
• Previous administration, service advisor or dealership experience will be highly regarded
• Mechanical or agricultural industry knowledge is advantageous
• Trade qualifications are welcomed but not essential

What We’ll Bring:

• Competitive hourly rate + applicable penalty rates
• Participation in our monthly-paid Performance Bonus Scheme
• Ongoing training and career development opportunities
• Staff discounts on John Deere parts, merchandise and toys
• Exclusive discounts and cashback offers through our EH Work App
• A supportive team environment with a strong focus on growth and development

About Hutcheon & Pearce

Hutcheon & Pearce is Australia’s largest family-owned John Deere dealership. For more than 70 years, we’ve proudly supported communities across regional NSW.

Across our 20 locations, our team provides industry-leading equipment, parts and after-sales support to customers across agriculture, construction, forestry and lifestyle industries.

We’re proud of where we’ve come from, but we’re always looking for ways to Raise the Bar for our customers, our people and our communities.

Hutcheon & Pearce are an inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life

Company Overview

Hutcheon and Pearce have always been a proud family business. Since 1953, we have grown to more than 560 employees across 20 branches in NSW. As we continue to grow alongside the needs of our customers in the ever-changing agricultural sector, it’s important that we find the best people to join our team. Our rule of thumb is simple: hire for attitude and train for skill. If you have the right attitude for our company, we’ll train you to become the best of the best. From new apprentices and trainees right through to leadership positions, we offer you the flexibility, support and opportunity to grow your career. You’ll notice the difference at Hutcheon and Pearce.