Service Manager

Xylem; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Market-leading salary

Bonus program

Income protection

Family health insurance

Retirement contribution

Volunteer program

Gym discounts

Extra leave

Career development

Job summary

Xylem Sydney seeks a collaborative Service Manager to lead day-to-day service and rental operations, balancing safety, quality and financial performance within defined guidelines. You will work with internal stakeholders, customers and regional support to maximise revenue and deliver reliable service outcomes.

You will build workforce capability, manage risks and drive continuous improvement through strategic thinking and problem solving.

Qualifications

• Trade certificate or tertiary education with leadership experience preferred.
• 5+ years’ leadership or 3+ years plus management experience.
• Background in mechanical, electrical or water industries.
• Strong understanding of operational accountability, safety leadership and quality assurance.
• Demonstrated ability to manage customer requirements, workforce capability and financial performance.

Responsibilities

• Lead day-to-day service and rental operations with safety, quality and customer focus.
• Balance operational and commercial priorities within guidelines.
• Identify and maximise revenue opportunities for sustainable growth.
• Collaborate with internal stakeholders and customers to deliver outcomes.
• Develop workforce capability through leadership and development.
• Manage risks through adherence to procedures and standards.
• Foster cross-team collaboration via clear communication and influence.
• Contribute to continuous improvement through problem solving and strategic thinking.
• Engage with customers, suppliers, contractors and auditors.

Skills

Leadership

Stakeholder mgmt

Safety leadership

Quality assurance

Problem solving

Continuous improvement

Team collaboration

Customer focus

Education

Trade certificate

Tertiary education

Job description

This is an opportunity for a collaborative and commercially focused leader to make a meaningful impact across customer service, workforce capability, safety, quality, operational performance and continuous improvement.

The Role

As Service Manager, you will manage operational and commercial activities within established technical, financial and business guidelines. The role has both tactical and strategic impact, requiring you to balance customer requirements, workforce capability, operational priorities and financial performance.

You will work closely with internal stakeholders, customers and regional support functions to maximise revenue opportunities, maintain operational excellence and deliver reliable service outcomes across service and rental operations.

Responsibilities

Lead day-to-day service and rental operations with a strong focus on safety, quality, accountability and customer satisfaction.

Manage operational and commercial priorities in line with technical, financial and business guidelines.

Support sustainable business growth by identifying and maximising revenue opportunities.

Work collaboratively with internal stakeholders, customers and regional support functions to deliver strong outcomes.

Build workforce capability through employee development, clear expectations and effective leadership.

Proactively manage operational, financial and safety risks through adherence to company procedures, regulatory standards and business policies.

Foster collaboration across teams and functions through clear communication, negotiation and influence.

Contribute to continuous improvement through problem solving, strategic thinking and adoption of new methods.

Engage with external stakeholders including customers, suppliers, contractors, auditors and service providers.

Skills and experience

You are a practical, customer-focused leader with strong operational judgement and the ability to bring teams together around shared priorities. You communicate clearly, influence effectively and are comfortable managing competing demands in a service-based environment.

You will bring:

Trade, technical or tertiary qualifications are desirable; however, we welcome applications from candidates with equivalent industry experience and demonstrated leadership capability.

A Trade Certificate or tertiary education plus 3 years’ experience, including leadership and management experience; or 5+ years’ comparable experience.

Background in the mechanical, electrical or water industry.

Strong understanding of operational accountability, safety leadership and quality assurance.

Demonstrated ability to manage customer requirements, workforce capability and financial performance.

Confidence working with internal and external stakeholders to support operational excellence.

A continuous improvement mindset and the ability to solve problems in a fast-paced environment.

• Market leading salary plus company bonus program
• Company-funded income protection insurance
• Subsidised health insurance for you and your immediate family
• 12% standard plus a bonus 1% company contribution to invest in your retirement
• Opportunities to participate in the Xylem Watermark volunteer program, including paid volunteer leave to support global and local water security projects
• Gym membership discounts and wellbeing programs
• Additional leave entitlements
• Structured learning and career development pathways

Why Join Xylem

At Xylem, we're passionate about solving the world's toughest water challenges. Join a team where your ideas, relationships and expertise can make a real difference. Together, we'll help create a more sustainable future through innovative water solutions.

At Xylem, we encourage applications from women, people of diverse backgrounds, Aboriginal and Torres Strait Islander peoples, and individuals with different experiences and perspectives. Even if you don't meet every requirement, we'd love to hear from you.