Key Account Manager

Xylem; City of Parramatta; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Market leading salary

Company bonus program

Income protection insurance

Subsidised health insurance

Retirement contribution

Volunteer program participation

Flexible working agreements

Gym membership discounts

Additional leave entitlements

Career development pathways

Job summary

Xylem is searching for a Key Account Manager – WI Transport to enhance customer partnerships and deliver innovative water solutions. You'll build and nurture strong relationships with diverse stakeholders, develop regional sales plans, and provide tailored advice on water infrastructure products.

Ideal candidates will have a customer-centric mindset, account management experience, and a collaborative spirit.

Qualifications

• Experience in account management or business development.
• Ability to build relationships with diverse stakeholders.
• Experience with customer engagement and supporting business growth.

Responsibilities

• Build and nurture relationships with customers and industry stakeholders.
• Identify and support tender opportunities and infrastructure projects.
• Provide tailored solutions using Xylem's Water Infrastructure products.

Skills

Account management

Business development

Customer engagement

Strong communication

Stakeholder relations

CRM systems

Education

Qualifications in business or engineering

Job description

At Xylem, we're passionate about creating smarter and more sustainable water solutions that help communities thrive. As our Key Account Manager – WI Transport, you'll play an important role in building trusted customer partnerships, identifying opportunities to create value, and supporting the delivery of innovative water infrastructure solutions across your region.

Working as part of a collaborative and highly experienced team, you'll partner with customers, industry stakeholders and colleagues to understand challenges, develop tailored solutions, and contribute to long-term customer success. You'll also help strengthen Xylem's presence within the municipal and water utilities market while supporting meaningful outcomes for communities and the environment.

Key Responsibilities

• Build and nurture strong relationships with customers, contractors, consultants, industry bodies and government stakeholders.
• Develop and deliver regional sales plans that support sustainable growth and positive customer outcomes.
• Identify and support tender opportunities, infrastructure projects and emerging customer needs.
• Provide trusted advice and tailored solutions using Xylem's Water Infrastructure products and services.
• Work closely with customers to maximise asset performance through aftermarket services, spare parts and preventative maintenance programs.
• Gather customer and market insights to help shape sales and marketing initiatives and identify future opportunities.
• Collaborate across teams to deliver an exceptional customer experience and maintain accurate CRM records.
• Support customer events, industry engagement activities and knowledge-sharing initiatives.

Skills and Experience

We're looking for someone who enjoys building relationships, solving problems and working collaboratively with customers and colleagues.

You may bring experience from the water, infrastructure, engineering, utilities, industrial or related sectors. Most importantly, you'll be someone who is curious, customer-focused and motivated to create positive outcomes.

Ideally, you'll have:

• Experience in account management, business development, sales, customer engagement or a related field.
• The ability to build trusted relationships with a diverse range of stakeholders.
• Strong communication and influencing skills, with confidence engaging people at all levels.
• Experience identifying opportunities, managing customer pipelines and supporting business growth.
• A customer-centric mindset with the ability to understand needs and recommend practical solutions.
• An interest in market trends, customer insights and continuous improvement.
• Experience using CRM systems and sales reporting tools.
• Qualifications in business, engineering or a related discipline will be highly regarded. Experience within water, infrastructure, pump or industrial sectors is welcome but not essential.

• Market leading salary plus company bonus program
• Company-funded income protection insurance
• Subsidised health insurance for you and your immediate family
• 12% standard plus a bonus 1% company contribution to invest in your retirement
• Opportunities to participate in the Xylem Watermark volunteer program, including paid volunteer leave to support global and local water security projects
• Flexible working agreements
• Gym membership discounts and wellbeing programs
• Additional leave entitlements
• Structured learning and career development pathways

Why Join Xylem?

At Xylem, you'll be part of a purpose-driven organisation working to solve some of the world's most important water challenges. We believe diverse perspectives help us create better solutions, and we're committed to creating an environment where everyone feels valued, supported and empowered to succeed.

Whether you're looking to deepen your technical expertise, grow your commercial career, and explore new opportunities within a global organisation, we'll support your development every step of the way.