Service Manager: Growth, Safety & Service Excellence Leader

Xylem; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Market-leading salary

Bonus program

Income protection

Family health insurance

Retirement contribution

Volunteer program

Gym discounts

Extra leave

Career development

Job summary

Xylem Sydney seeks a collaborative Service Manager to lead day-to-day service and rental operations, balancing safety, quality and financial performance within defined guidelines. You will work with internal stakeholders, customers and regional support to maximise revenue and deliver reliable service outcomes.

You will build workforce capability, manage risks and drive continuous improvement through strategic thinking and problem solving.

Qualifications

• Trade certificate or tertiary education with leadership experience preferred.
• 5+ years’ leadership or 3+ years plus management experience.
• Background in mechanical, electrical or water industries.
• Strong understanding of operational accountability, safety leadership and quality assurance.
• Demonstrated ability to manage customer requirements, workforce capability and financial performance.

Responsibilities

• Lead day-to-day service and rental operations with safety, quality and customer focus.
• Balance operational and commercial priorities within guidelines.
• Identify and maximise revenue opportunities for sustainable growth.
• Collaborate with internal stakeholders and customers to deliver outcomes.
• Develop workforce capability through leadership and development.
• Manage risks through adherence to procedures and standards.
• Foster cross-team collaboration via clear communication and influence.
• Contribute to continuous improvement through problem solving and strategic thinking.
• Engage with customers, suppliers, contractors and auditors.

Skills

Leadership

Stakeholder mgmt

Safety leadership

Quality assurance

Problem solving

Continuous improvement

Team collaboration

Customer focus

Education

Trade certificate

Tertiary education

Job description

Xylem Sydney seeks a collaborative Service Manager to lead day-to-day service and rental operations, balancing safety, quality and financial performance within defined guidelines. You will work with internal stakeholders, customers and regional support to maximise revenue and deliver reliable service outcomes.

You will build workforce capability, manage risks and drive continuous improvement through strategic thinking and problem solving.