Service Manager

Morgan Consulting; Newcastle-Maitland; Hybrid; AUD 110,000 - 170,000; Full time

Job summary

Morgan Consulting partners with an established pump specialist to appoint an experienced Service Manager – Pumps. Lead both workshop and field service operations, coordinating jobs from assessment to commissioning while staying hands-on with equipment and team.

You will review strip reports, support fault diagnosis, and oversee safe, high-quality repairs. This role suits a technically adept manager who thrives on problem solving and team leadership in a busy mechanical service environment.

Qualifications

• Strong hands-on experience with pumps and rotating equipment.
• Experience leading mechanical service workshops and field teams.
• Ability to assess equipment condition, fault diagnose and guide repairs.
• Excellent scheduling, planning and quoting capabilities.

Responsibilities

• Lead day-to-day operation of the pump service workshop and field service.
• Remain hands-on with pump repairs, overhauls and service work.
• Coordinate workshop and field service schedules and resources.
• Provide technical guidance to tradespeople and customers.
• Prepare accurate repair and service quotations and liaise with suppliers.
• Ensure safety, quality and engineering standards are met across all work.

Skills

Pump experience

Leadership / supervision

Scheduling

Customer communication

Safety awareness

Education

Mechanical Trade Certificate or equivalent

Job description

Morgan Consulting is delighted to partner with an established and highly regarded specialist engineering services business as they look to appoint an experienced Service Manager – Pumps to lead their workshop and field service operations.

Operating within the pump and mechanical services sector, the business supports a broad customer base across the repair, overhaul, maintenance, installation and commissioning of pumps and associated rotating equipment.

This is not a purely office-based management role. It is a hands‑on position suited to an experienced pump professional who enjoys remaining close to the workshop, the equipment and the team while taking responsibility for scheduling, quoting, technical support, customers and overall service delivery.

About The Role

Reporting to senior management, you will take ownership of day-to-day workshop and field service operations, coordinating jobs from initial assessment and strip‑down through to quotation, repair, testing, commissioning and completion. You will remain actively involved in the technical side of the operation, working closely with fitters and service personnel, reviewing equipment condition, supporting fault finding and repair decisions, identifying parts and ensuring work is completed safely and to the required engineering standard.

Key responsibilities include:

• Leading the day-to-day operation of the pump service workshop
• Remaining hands‑on and technically involved in pump repairs, overhauls and service work
• Managing and prioritising workshop and field service schedules
• Coordinating mechanical fitters, tradespeople, resources and equipment
• Assessing pump repair requirements and supporting technical fault diagnosis
• Reviewing strip reports and determining appropriate repair scopes
• Preparing accurate and commercially sound quotations
• Identifying, measuring and sourcing pump components, parts and materials
• Liaising with suppliers around pricing, availability and delivery
• Providing technical guidance and support to workshop and field personnel
• Monitoring jobs from strip‑down through to repair, assembly, testing and commissioning
• Ensuring all repair and service work meets engineering best practice
• Maintaining strong quality control across workshop and site activities
• Coordinating pump installation and commissioning activities where required
• Ensuring service, repair and commissioning documentation is completed accurately
• Managing customer communication throughout the service and repair process
• Driving strong safety standards across workshop and site environments
• Improving workshop efficiency, job turnaround and overall service performance

About You

The successful candidate will bring strong, practical pump experience combined with the ability to lead and coordinate a busy mechanical service operation. You may currently be working as a Service Manager, Workshop Manager, Mechanical Supervisor, Leading Hand or highly experienced Pump Fitter who is ready to take broader ownership of a service function while still remaining technically involved. Importantly, you will understand pumps from a practical perspective. You will be comfortable assessing equipment, reviewing strip reports, identifying repair requirements, supporting troubleshooting and discussing technical solutions with both tradespeople and customers.

Key capabilities include:

• Strong hands‑on experience with pumps is essential
• Mechanical Trade Certificate or equivalent technical qualification
• Demonstrated experience repairing, servicing and overhauling pumps
• Strong knowledge of pump components, failure modes and repair requirements
• Experience with rotating equipment and associated mechanical systems
• Ability to assess equipment condition and determine appropriate repair scopes
• Experience reviewing strip, repair and commissioning reports
• Strong workshop and field service experience
• Previous leadership, supervisory or service coordination experience
• Strong scheduling and resource planning capability
• Experience preparing repair and service quotations
• Strong parts identification and supplier coordination capability
• Ability to provide practical technical guidance to mechanical tradespeople
• Strong understanding of engineering best practice and quality control
• Strong safety awareness across workshop and site environments
• Ability to manage multiple jobs and competing priorities
• Strong customer communication and commercial awareness
• Current Driver's Licence, with Forklift and Confined Space certification highly regarded

This role will suit someone who still enjoys being on the workshop floor, looking at equipment and solving problems, but is ready to take responsibility for the broader performance of the service operation.

Why Apply?

• Hands‑on leadership role within a specialist pump business
• Remain technically involved rather than moving into a purely administrative position
• Work extensively across pump repairs, overhauls, servicing and commissioning
• Lead and support an experienced mechanical service team
• Take ownership of jobs from initial inspection through to completion
• Combine technical pump expertise with leadership and commercial responsibility
• Genuine opportunity to influence workshop performance and service standards