Service Manager

Mp Melbourne (Jaques); Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Fully maintained company vehicle

13.5% Superannuation

Competitive salary package

Mobile phone, laptop, PPE and uniforms

Job summary

Terex Jaques in Dandenong South is seeking a Service Manager to lead aftermarket service operations across Victoria. You will drive customer satisfaction, lead technicians, and oversee workshop, manufacturing and field service activities, contributing to business growth.

The role combines technical leadership, customer engagement, operational oversight and commercial accountability in a high-visibility leadership position.

Qualifications

• Mechanical trade qualification or equivalent experience.
• 5+ years' experience as a Mechanical Fitter or similar.
• Proven leadership experience within a field service, maintenance or workshop environment.
• Strong customer relationship and communication skills.

Responsibilities

• Lead, coach and develop a team of Field and Onsite Service Technicians.
• Build strong relationships with customers and identify service opportunities.
• Oversee workshop, manufacturing and field service work to ensure quality, safety and efficiency.
• Review condition reports, quotations and repair scopes.
• Manage service job planning, labour allocation and job profitability.
• Ensure accurate invoicing, WIP management and job close-out.
• Contribute to service sales planning, budgeting and business growth.
• Drive continuous improvement and champion a strong safety culture.

Skills

Mechanical fitter

Leadership

Customer relations

Travel ready

ERP experience

Education

Mechanical trade qualification or equivalent

Tools

ERP systems

Job description

Job Description:

Service Manager | Dandenong South

Lead a High-Performing Team | Global Brand | Vehicle + 13.5% Super
Full-Time | Leadership Opportunity

Are you a proven service leader with a strong mechanical background and a passion for developing people?

At Terex Jaques, we're seeking an experienced Service Manager to lead our aftermarket service operations across Victoria. This is a highly visible leadership role where you'll drive customer satisfaction, lead a skilled team of technicians, oversee workshop, manufacturing and field service activities, and contribute directly to the ongoing growth of our business.

Terex Jaques is Australia's leading manufacturer and supplier of crushing and screening equipment, supporting customers across mining, quarrying, recycling and construction industries.

The Opportunity

Reporting to the Branch Manager, you'll be responsible for leading and developing a team of Field and Onsite Service Technicians while ensuring customers receive exceptional aftermarket support for our industry-leading crushing, screening and mineral processing equipment.

This role combines technical leadership, customer relationship management, operational oversight and commercial accountability, making it ideal for someone ready to take ownership of a critical business function.

Key Responsibilities

• Lead, coach and develop a team of Field and Onsite Service Technicians
• Build strong relationships with customers and identify service opportunities
• Oversee workshop, manufacturing and field service work to ensure quality, safety and efficiency
• Review condition reports, quotations and repair scopes
• Manage service job planning, labour allocation and job profitability
• Ensure accurate invoicing, WIP management and job close-out
• Contribute to service sales planning, budgeting and business growth
• Drive continuous improvement and champion a strong safety culture

About You

• Mechanical trade qualification or equivalent experience
• 5+ years' experience as a Mechanical Fitter or similar
• Proven leadership experience within a field service, maintenance or workshop environment
• Strong customer relationship and communication skills
• Organised, commercially minded and solutions-focused
• Experience in crushing and screening or heavy equipment industries highly regarded
• ERP experience advantageous
• Willingness to travel as required

Why Join Terex Jaques?

• Fully maintained company vehicle
• 13.5% Superannuation
• Competitive salary package
• Mobile phone, laptop, PPE and uniforms provided
• Employee Assistance Program (EAP)
• Career development opportunities within a global organisation
• Supportive leadership team and collaborative culture
• Long-term job security with a recognised industry leader
• Safety-first environment committed to continuous improvement

About Terex

Terex is a global manufacturer supporting industries including quarry, mining, construction, infrastructure, recycling, minerals processing and environmental services. We are committed to innovation, safety and sustainability, delivering world-class solutions that help our customers operate more efficiently and responsibly.

At Terex, our people are at the centre of everything we do. We invest in our employees through leadership development, technical training and career progression opportunities across our global network.

Ready to Lead the Future of Service?

If you're an experienced service professional looking for a leadership role where you can influence people, operations and customer outcomes, we'd love to hear from you.

At Terex, we value diversity and inclusion and welcome applications from candidates of all backgrounds. Even if you don't meet every listed requirement, we encourage you to apply.

Terex Overview:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit *************.

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.