Service Manager

Jobtailor; Bargara; On-site; AUD 70,000 - 110,000; Full time

Job summary

Palm Lake Care is seeking an experienced Hotel Services Manager to lead housekeeping and hospitality operations across a resident-focused environment. You will drive quality service, supervise staff, and coordinate administrative processes for admissions and daily operations.

Ideal candidates bring 3+ years of supervisory hospitality experience, strong communication, and a commitment to safety, standards, and continuous improvement within aged care settings.

Qualifications

• Minimum 3 years supervisory or managerial experience of hospitality/hotel services operations, ideally within a regulated environment.
• Minimum 1 year of experience in a senior administrative role.
• Experience assisting with staff recruitment, onboarding, rostering, performance management and team development.
• Current National Police Check and Drivers Licence

Responsibilities

• Lead and manage hotel services operations, including housekeeping and hospitality.
• Ensure high-quality, resident-focused service delivery.
• Assist with recruitment, onboarding, rostering, performance management and development of staff.
• Coordinate administrative processes for admissions, resident tours, stock control and daily operations.
• Foster communication and teamwork with staff, residents, families, contractors, allied health professionals and management.
• Assist with monitoring and managing budgets, supplies and resources.
• Promote a safe working environment through incident management, manual handling, PPE use and staff training.
• Coordinate and deliver mandatory and ongoing staff training with education and clinical leaders.

Skills

Hotel Services Management

Hospitality Operations

Performance Management

Quality Assurance

Infection Control

OH&S

Administrative Coordination

Incident Management

Stock Control

Training Delivery

Excellent Communication

Interpersonal Skills

Organisational Skills

Initiative

Education

Certificate IV in Training and Assessment

OH&S Qualifications

Business Management Qualifications

Driver's Licence

National Police Check

Job description

• Lead and manage hotel services operations, including housekeeping and hospitality
• Ensure high-quality, resident-focused service delivery
• Assist with recruitment, onboarding, rostering, performance management and development of hotel services staff
• Ensure compliance with Aged Care Quality Standards, infection control requirements and occupational health and safety legislation
• Assist with audits, corrective action plans, quality assurance and continuous improvement initiatives
• Coordinate administrative processes for admissions, resident tours, stock control and daily operations
• Foster communication and teamwork with staff, residents, families, contractors, allied health professionals and management
• Assist with monitoring and managing budgets, supplies and resources
• Promote a safe working environment through incident management, manual handling, PPE use and staff training
• Coordinate and deliver mandatory and ongoing staff training with education and clinical leaders
• Support and promote Palm Lake Care's philosophy, values and workplace culture

Requirements

• Minimum 3 years supervisory or managerial experience of hospitality/hotel services operations, ideally within a regulated environment
• Minimum 1 year of experience in a senior administrative role
• Experience assisting with staff recruitment, onboarding, rostering, performance management and team development
• Excellent written and verbal communication skills
• Refined interpersonal skills
• Confidence to deliver staff training and development sessions
• Current National Police Check and Drivers Licence
• Strong organisational skills and attention to detail
• Positive attitude, initiative, and solutions/continuous-improvement approach
• Previous experience in aged care or healthcare environment, with knowledge of Aged Care Quality Standards
• Certificate IV in Training and Assessment
• Business management or OH&S qualifications
• Valid national police check and pre-employment medical assessment
• Willingness to work in a smoke-free workplace

Core Competencies

Demonstrates expertise in managing hotel services operations with a focus on compliance with Aged Care Quality Standards and effective staff training. Proven ability to foster teamwork and communication while ensuring high-quality service delivery and continuous improvement.

Highest-signal resume keywords

• Hotel Services Operations Management
• Aged Care Quality Standards Compliance
• Staff Recruitment and Development
• Certificate IV in Training and Assessment
• Budget Management

ATS Optimization Keywords

Hard Skills

• Housekeeping Management
• Hospitality Operations
• Performance Management
• Quality Assurance
• Infection Control
• Occupational Health and Safety
• Administrative Coordination
• Incident Management
• Stock Control
• Training Delivery

Soft Skills

• Excellent Communication Skills
• Refined Interpersonal Skills
• Strong Organisational Skills
• Positive Attitude
• Initiative

Certifications & Qualifications

• Current National Police Check
• Drivers Licence
• Business Management Qualifications
• OH&S Qualifications

Industry Keywords

• Aged Care
• Healthcare Environment
• Continuous Improvement
• Resident-Focused Service
• Smoke-Free Workplace