Service Lead, Leisure Facilities — Lead, Grow & Impact

City of Canning; Canning, Riverton; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Vehicle allowance

Professional memberships

Executive leave (10 days)

Health insurance discount

Flu vaccinations

Skin checks

Job summary

City of Canning seeks an experienced Service Lead Leisure Facilities to provide strategic and operational leadership across Canning and Riverton Leisureplexes. You will drive performance, customer experience and continuous improvement, reporting to the Manager Recreation & Leisure Services.

You will lead multi-disciplinary teams, manage budgets, and grow membership and attendance while partnering with community groups to deliver inclusive programs and safe, compliant services across the leisure

Qualifications

• A relevant tertiary qualification in Sport and Recreation Management, Business Management or equivalent.
• Proven leadership of a multi-disciplinary or cross-functional team.
• Strong commercial and strategic thinking with budget, project management and problem-solving skills.
• Outstanding customer service ethic with strong influencing and negotiation skills.
• Excellent written and verbal communication and stakeholder engagement.
• Sound planning and risk management skills.
• Current Pool Lifeguard Qualification, Group 1 Pool Operators Certificate, LIWA accreditation, SCBA certification and Provide First Aid certificate, and a satisfactory National Police Clearance.
• For a closer look refer to the vacancy position description in the recruitment portal.

Responsibilities

• Lead, coach and develop coordinators and teams to build a customer-focused, collaborative culture.
• Develop and deliver the annual budget, service plan and KPIs; grow membership, attendance and revenue through smart marketing and new programs.
• Partner with community groups and agencies to deliver inclusive programs aligned to the City's Strategic Community Plan.
• Ensure safe, compliant and customer-focused service delivery; oversee contracts, facilities and asset management; align with long-term asset plans and renewal programs.
• Champion innovation and continuous improvement using data and trends to enhance customer experience and service performance.

Skills

Leadership

Budget management

Strategic thinking

Customer service excellence

Stakeholder engagement

Communication

Risk management

Contract management

Education

Tertiary qualification in Sport & Recreation Management or Business

National Police Clearance

Pool Lifeguard Qualification

Group 1 Pool Operators Certificate

LIWA accreditation

SCBA certification

Provide First Aid certificate

Job description

City of Canning seeks an experienced Service Lead Leisure Facilities to provide strategic and operational leadership across Canning and Riverton Leisureplexes. You will drive performance, customer experience and continuous improvement, reporting to the Manager Recreation & Leisure Services.

You will lead multi-disciplinary teams, manage budgets, and grow membership and attendance while partnering with community groups to deliver inclusive programs and safe, compliant services across the leisure