Service Lead Leisure Facilities

City of Canning; Canning, Riverton; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Vehicle allowance

Professional memberships

Executive leave (10 days)

Health insurance discount

Flu vaccinations

Skin checks

Job summary

City of Canning seeks an experienced Service Lead Leisure Facilities to provide strategic and operational leadership across Canning and Riverton Leisureplexes. You will drive performance, customer experience and continuous improvement, reporting to the Manager Recreation & Leisure Services.

You will lead multi-disciplinary teams, manage budgets, and grow membership and attendance while partnering with community groups to deliver inclusive programs and safe, compliant services across the leisure

Qualifications

• A relevant tertiary qualification in Sport and Recreation Management, Business Management or equivalent.
• Proven leadership of a multi-disciplinary or cross-functional team.
• Strong commercial and strategic thinking with budget, project management and problem-solving skills.
• Outstanding customer service ethic with strong influencing and negotiation skills.
• Excellent written and verbal communication and stakeholder engagement.
• Sound planning and risk management skills.
• Current Pool Lifeguard Qualification, Group 1 Pool Operators Certificate, LIWA accreditation, SCBA certification and Provide First Aid certificate, and a satisfactory National Police Clearance.
• For a closer look refer to the vacancy position description in the recruitment portal.

Responsibilities

• Lead, coach and develop coordinators and teams to build a customer-focused, collaborative culture.
• Develop and deliver the annual budget, service plan and KPIs; grow membership, attendance and revenue through smart marketing and new programs.
• Partner with community groups and agencies to deliver inclusive programs aligned to the City's Strategic Community Plan.
• Ensure safe, compliant and customer-focused service delivery; oversee contracts, facilities and asset management; align with long-term asset plans and renewal programs.
• Champion innovation and continuous improvement using data and trends to enhance customer experience and service performance.

Skills

Leadership

Budget management

Strategic thinking

Customer service excellence

Stakeholder engagement

Communication

Risk management

Contract management

Education

Tertiary qualification in Sport & Recreation Management or Business

National Police Clearance

Pool Lifeguard Qualification

Group 1 Pool Operators Certificate

LIWA accreditation

SCBA certification

Provide First Aid certificate

Job description

Canning and Riverton Leisureplex are at the heart of our community, welcoming thousands of people every week to swim, train, learn, connect and stay active. Our teams are delivering exceptional results, with 13 industry awards across 2025 and 2026, including WA Swim School of the Year (two consecutive years), Watch Around Water Facility of the Year and WA Employer of Choice.

Now we're looking for an experienced leader to build on that success. As Service Lead Leisure Facilities, you will provide strategic and operational leadership across both Leisureplexes, driving performance, customer experience and continuous improvement. Reporting to the Manager Recreation & Leisure Services, you will lead a diverse portfolio spanning aquatics, health and fitness, community programs, customer experience and facility operations, while empowering teams to deliver outstanding services for our community.

What you'll be doing:

Leading people – inspire, coach and develop your coordinators and their teams, building a customer-focused, collaborative culture where great people want to stay and grow.

Growing the business – develop and deliver the annual budget, service plan and KPIs; grow membership, attendance and revenue through smart marketing, benchmarking and new programs; and prepare business cases for future opportunities.

Creating community impact – partner with community groups, government and non-government agencies to deliver inclusive, accessible programs aligned to the City’s Strategic Community Plan.

Driving operational excellence – ensure safe, compliant and customer-focused service delivery across the Leisureplexes; oversee contracts, facilities and asset management; and work with the City’s facilities team to deliver the long-term asset plan and capital renewal program.

Championing innovation and continuous improvement – use data, customer insights and industry trends to enhance customer experience, improve performance and shape the future direction of leisure services.

What you will bring to the role:

A relevant tertiary qualification in Sport and Recreation Management, Business Management, Business Administration or equivalent industry experience.

Proven leadership of a multi-disciplinary or cross-functional team, with the ability to build rapport, credibility and trust.

Strong commercial and strategic thinking, with demonstrated budget, project management and problem-solving skills that deliver strategic and operational outcomes.

An outstanding customer service ethic, with well-developed influencing and negotiation skills.

Excellent written and verbal communication, including preparing reports and briefings and engaging with a broad range of stakeholders.

Sound planning and risk management skills.

Current Pool Lifeguard Qualification, Group 1 Pool Operators Certificate, LIWA accreditation, SCBA certification and Provide First Aid certificate, and a satisfactory National Police Clearance.

For a closer look at the role please refer to the Position Description attached to the vacancy in our recruitment portal.

Why you will love working at the City!

The position is offered on a performance-based contract of up to five years with an attractive remuneration package inclusive of salary, superannuation, vehicle allowance and professional memberships.

10 days additional executive leave

We match super contributions to help you save for your future.

Discounted health insurance, free flu vaccinations, skins checks and other well-being events.

Great year-round wellbeing and social calendars!

Free on-site parking.

Free confidential Employee Assistance Program for personal and professional support.

Genuine commitment to learning and development.

Membership to Canning and Riverton Leisureplexes (gym, aquatics, sauna, group fitness).

Impact the Community in a Big Way

The City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference! With a population of around 100,000 over 64 square km of land, we provide services to support and develop our community every day. We believe that engaging people with diverse backgrounds and all abilities will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.

Applications are open until 5 pm, Friday 13 November 2026. We reserve the right to contact applicants and close the advertising period early.

The City of Canning is a child safe organisation and reserves the right to request the relevant working with children qualification from prospective candidates where required.