Service Integration Engineer (Melbourne)

Vanderlande Industries Australia PTY Ltd; Melbourne; Híbrido; AUD 90 000 - 120 000; Tempo integral

Resumo da oferta

Toyota Automated Logistics in Melbourne is seeking a Service Integration Engineer to join the Global Service Desk. You will tackle complex technical incidents affecting warehouse automation and software, coordinating with teams across Australia and Europe to minimise downtime.

This hybrid role offers exposure to cutting‑edge logistics tech, structured onboarding, and opportunities to grow into senior technical roles within a global network.

Qualificações

• Experience in application support, systems support, infrastructure support, or enterprise software support environments.
• Strong knowledge of ITIL Incident, Problem and Change Management processes.
• Proactive, curious approach with strong communication and stakeholder management skills.

Responsabilidades

• Support business‑critical warehouse automation systems and software applications for customers across the globe.
• Investigate incidents and perform root cause analysis to identify and resolve issues.
• Coordinate with software, infrastructure, database, and technical specialist teams across Australia and Europe.
• Manage incidents, problems, and changes in line with ITIL processes and best practices.
• Contribute to service improvement initiatives that enhance system reliability and customer performance.

Conhecimentos

ITIL processes

Root cause analysis

Stakeholder mgmt

Analytical thinking

Strong communication

Problem solving

Ferramentas

Docker

Kubernetes

Splunk

Elasticsearch

Kafka

ActiveMQ

SQL

WCS

WMS

Descrição da oferta de emprego

Service Integration Engineer (Melbourne)

Job Description Effective April 1, 2026, Toyota Automated Logistics brings together Bastian Solutions, Vanderlande’s warehousing business, and viastore under one unified brand. During this transition phase, parts of our recruitment activities and communication may still be conducted via legacy company systems and email domains.

At a glance: As a Service Integration Engineer based in Melbourne, you will join our Global Service Desk team, supporting some of the world's most advanced warehouse automation and software solutions. Working within a highly collaborative global environment, you’ll investigate and resolve complex technical issues while helping to keep critical customer operations running efficiently. This is an exciting opportunity to work with cutting‑edge technology and collaborate with technical experts across Australia and Europe.

Your Impact

Support business‑critical warehouse automation systems and software applications for customers across the globe. Investigate incidents and service disruptions, performing root cause analysis to identify and resolve underlying issues. Analyse logs, system data, and application behaviour to diagnose complex technical problems. Coordinate with software, infrastructure, database, and technical specialist teams across Australia and Europe. Manage incidents, problems, and changes in line with ITIL processes and best practice. Contribute to service improvement initiatives that enhance system reliability and customer performance. Support Service Transition Operations activities and contribute to knowledge sharing within the global support team.

What makes you a great fit?

• Experience in Application Support, Systems Support, Infrastructure Support, Enterprise Software Support, or a similar technical support environment.


• Strong analytical and troubleshooting skills with the ability to investigate complex technical issues beyond first‑line support.


• Experience supporting business‑critical applications, enterprise systems, or technology platforms.


• Understanding of ITIL Incident, Problem, and Change Management processes.


• A proactive, curious approach to problem‑solving, combined with strong communication and stakeholder management skills.


• Experience with SQL, system integrations, Warehouse Control Systems (WCS), Warehouse Management Systems (WMS), warehouse automation, Splunk, Elasticsearch, Docker, Kubernetes, Kafka, or ActiveMQ will be highly regarded.

What you can look forward to

• Competitive salary package with flexibility for exceptional candidates.


• Hybrid working arrangement, with the majority of work performed from home.


• Exposure to cutting‑edge warehouse automation, software, and integration technologies.


• Structured onboarding, mentoring, and ongoing professional development opportunities.


• Global collaboration with technical experts across Australia, Europe, and the wider Toyota Automated Logistics network.


• Clear career pathways into Senior Service Integration Engineer, Technical Specialist, and broader global opportunities.


• A supportive and highly collaborative team environment that values knowledge sharing and continuous improvement.

Who we are

At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande’s warehousing business under one unified brand. Together, we develop scalable automation systems, intelligent software, and end‑to‑end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion

At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.

Vanderlande Overview

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving. Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably. Behind every solution are the people who make it happen.

At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create valuable for our customers. Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow. Explore what is possible at Vanderlande and discover how you can make an impact. Aspire. Grow. Achieve. Together.