Service Integration Engineer

Toyota Automated Logistics; Greater Dandenong; On-site; AUD 110,000 - 150,000; Full time

Job summary

Toyota Automated Logistics in Melbourne is seeking a Service Integration Engineer to join the Global Service Desk. You will support advanced warehouse automation systems and software, investigate incidents, and collaborate with teams across Australia and Europe to keep customer operations running smoothly.

The role requires strong analytical and troubleshooting skills, experience with enterprise platforms, ITIL processes, and proficiency with SQL, Docker, Kubernetes, Splunk, Elasticsearch, and

Qualifications

• Strong analytical and troubleshooting skills to investigate complex issues beyond first-line support.
• Experience with enterprise software or technology platforms and business-critical applications.
• Familiarity with ITIL Incident, Problem, and Change Management processes.

Responsibilities

• Support business-critical warehouse automation systems and software applications for global customers.
• Investigate incidents and perform root cause analysis to resolve underlying issues.
• Analyse logs, system data, and application behaviour to diagnose problems.
• Coordinate with software, infrastructure, database, and technical teams across Australia and Europe.
• Manage incidents, problems, and changes per ITIL best practices.
• Contribute to service improvement initiatives to increase reliability.
• Assist Service Transition Operations and share knowledge within the global team.

Skills

Analytical thinking

Troubleshooting

Stakeholder management

Tools

SQL

Splunk

Elasticsearch

Docker

Kubernetes

Kafka

ActiveMQ

WCS

WMS

Job description

Toyota Automated Logistics - Dandenong VIC

Effective April 1, 2026, Toyota Automated Logistics brings together Bastian Solutions, Vanderlande’s warehousing business, and viastore under one unified brand. During this transition phase, parts of our recruitment activities and communication may still be conducted via legacy company systems and email domains.

Job Posting Title: Service Integration Engineer

At a glance

As a Service Integration Engineer based in Melbourne, you will join our Global Service Desk team, supporting some of the world's most advanced warehouse automation and software solutions. Working within a highly collaborative global environment, you'll investigate and resolve complex technical issues while helping to keep critical customer operations running efficiently. This is an exciting opportunity to work with cutting-edge technology and collaborate with technical experts across Australia and Europe.

Your Impact

• Support business-critical warehouse automation systems and software applications for customers across the globe.
• Investigate incidents and service disruptions, performing root cause analysis to identify and resolve underlying issues.
• Analyse logs, system data, and application behaviour to diagnose complex technical problems.
• Coordinate with software, infrastructure, database, and technical specialist teams across Australia and Europe.
• Manage incidents, problems, and changes in line with ITIL processes and best practice.
• Contribute to service improvement initiatives that enhance system reliability and customer performance.
• Support Service Transition Operations activities and contribute to knowledge sharing within the global support team.

What makes you a great fit?

• Experience in Application Support, Systems Support, Infrastructure Support, Enterprise Software Support, or a similar technical support environment.
• Strong analytical and troubleshooting skills with the ability to investigate complex technical issues beyond first-line support.
• Experience supporting business-critical applications, enterprise systems, or technology platforms.
• Understanding of ITIL Incident, Problem, and Change Management processes.
• A proactive, curious approach to problem-solving, combined with strong communication and stakeholder management skills.
• Experience with SQL, system integrations, Warehouse Control Systems (WCS), Warehouse Management Systems (WMS), warehouse automation, Splunk, Elasticsearch, Docker, Kubernetes, Kafka, or ActiveMQ will be highly regarded.

What you can look forward to

• Competitive salary package with flexibility for exceptional candidates.
• Exposure to cutting-edge warehouse automation, software, and integration technologies.
• Structured onboarding, mentoring, and ongoing professional development opportunities.
• Global collaboration with technical experts across Australia, Europe, and the wider Toyota Automated Logistics network.
• Clear career pathways into Senior Service Integration Engineer, Technical Specialist, and broader global opportunities.
• A supportive and highly collaborative team environment that values knowledge sharing and continuous improvement.

Who we are

At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande’s warehousing business under one unified brand.

Together, we develop scalable automation systems, intelligent software, and end-to-end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion

At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.

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